Fifth Wall, the largest asset manager investing at the intersection of real estate and technology. Is looking for a Customer Care Executive, to provide exceptional service to our customers, resolve complex queries and concerns, and build strong relationships that drive loyalty and retention.
Read details of job description, qualifications and method of application below.
Also see: Parallex Bank Graduate Trainee Program (2025)
Quick Summary of Customer Care Executive at 5thWall Consulting
| Company/Host | 5thWall Consulting |
| Category | Job |
| Employment Type: | Full time |
| Title | Customer Care Executive |
| Experience Level | 3 years |
| Job Location | Sangotedo, Lagos |
| End Date: | 27th November, 2025. |
About 5thWall Consulting
Fifth Wall is the largest asset manager focused on the convergence of real estate and technology. We work with some of the most significant investors and entrepreneurs in the Built World.
Our investors include over 110 of today’s leading real estate owners from more than 20 countries and across all major asset classes. Our portfolio consists of more than 150 category-leading companies.
We intend to scale innovative technologies that will make the Built World more efficient and resilient.
Job Summary
We are looking for a highly competent and customer-focused Customer Care person to deliver great support to our customers, handle complicated inquiries and problems, and foster strong connections that drive loyalty and retention.
Key responsibilities
client communication and relationship management.
- Respond to questions from potential and existing clients by phone, email, social media, and in-person visits.
- Provide factual information about your properties, services, and company policies.
- Maintain a professional and pleasant demeanor during all contacts.
Coordinate with other departments:
- Work collaboratively with the sales, marketing, and legal departments to ensure that clients receive accurate information.
- Ensure that customer inquiries are forwarded to the appropriate teams for fast action.
- Assist with administrative responsibilities linked to customer service and documentation.
Ensure Professionalism and Brand Representation:
- Maintain the company’s reputation by offering outstanding service while remaining professional in all contacts.
- Represent the company at events, property inspections, and client meetings as needed.
- Ensure that all client-facing communications are consistent with the company’s brand guidelines and values.
- Site Inspection Coordination:
- Assist clients in organizing site inspections and providing them with all essential information.
- Coordinate with the administrative and logistics departments to ensure that transportation runs smoothly.
- Collect client comments after inspections to help enhance future experiences.
Complaint Resolution:
- Address client complaints efficiently and escalate complex issues to the appropriate department for resolution.
- Follow up on complaints to ensure they are resolved in a timely manner.
- Keep records of all client concerns and track resolutions for future reference.
Client Follow-up and Retention:
- Follow up with clients who have made queries, attended inspections, or expressed interest in homes.
- Maintain positive client connections by sharing information about new properties, promotions, and company initiatives.
- Gather client input to improve service delivery.
Accurate Record-Keeping
- Maintain a database containing client information, queries, complaints, and resolutions.
- Record all interactions with clients for accountability and future reference.
- Create and submit periodic reports on client problems and satisfaction levels.
Customer Satisfaction Monitoring:
- Conduct surveys and collect feedback to determine client satisfaction and areas for improvement.
- Analyze consumer complaints and feedback trends to make suggestions for better service delivery.
Qualifications & Requirements
- A bachelor’s degree in a comparable subject (business, communications, customer service, or equivalent).
- Proven customer service expertise, especially in a comparable business.
- Excellent customer service and communication abilities.
- Ability to establish rapport with clients.
- Professional demeanour, presentation
- Excellent dressing sense.
- Proven customer relations experience.
- Excellent communication, interpersonal, and problem-solving abilities.
- Ability to work in a fast-paced atmosphere, handling many priorities and consumer interactions concurrently.
- Strong analytical and dispute resolution abilities, with a customer-centric approach.
- speaks fluent and professional English.
Key Skills and Competencies:
- Customer Service, Relationship Management, and Relationship Building Skills
- Effective communication and active listening. Excellent communication abilities, both vocal and written
- Problem-solving, conflict resolution, and negotiation Proactive attitude.
- Time management, organisation, and multitasking.
- Emotional intelligence, calm, empathy, and self-awareness.
- Excellent communication, interpersonal, and relationship-building skills.
- Ability to work under pressure while managing stress and being calm. (Ability to deal with pressure and manage problems effectively.)
- Continuous learning, advancement, and professional development.
- Excellent teamwork and collaborative skills.
- Responsibilities include adaptability, flexibility, and resilience in a changing environment, as well as proper phone and email communication skills.
- Basic computer and CRM software proficiency.
- Attention to detail and strong organisational skills
- Customer-centric approach, with a focus on providing great service.
Salary Expection
- N150,000 – N250,000 Monthly.
How to Apply
If you have the qualifications as listed above kindly apply online by clicking on the application button below
Application closing date is 29th November, 2025.
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