Dangote Industries Limited is recruiting for a Customer Service / Shipping Manager responsible for ensuring the seamless execution of shipping operations at the Refinery, facilitating the prompt and economical transportation of refined products, and thereby enhancing DPRP’s operational efficiency.
Details of job descriptions, requirements and application process for the position of Customer Service / Shipping Manager at Dangote Industries Limited will be discussed in this post.
Also see: Instrumentation Technician at Dangote Cement Plc.
Quick Summary of Customer Service / Shipping Manager at Dangote Industries Limited
| Company/Host | Dangote Cement Plc. |
| Category | Jobs |
| Employment Type: | Full time |
| Title | Customer Service / Shipping Manager |
| Experience Level | 7 years |
| Job Location | DIL Headquarters -Lagos, |
| End Date: | Not stated |
About Dangote Industries Limited
Dangote Industries Limited has become one of the largest and most prosperous conglomerates in Africa with diverse interests from cement, food, and energy, to logistics services. It is owned entirely by Africa’s richest person, Aliko Dangote.
Corporate Overview
- Founded: April 18, 1985
- Founder & Chairman: Aliko Dangote
- Headquarters: Union Marble House, Ikoyi, Lagos, Nigeria
- Website: dangote.com
Areas of Business
Dangote has a wide range of subsidiaries in:
- Cement & Construction
Consolidated Dangote Cement Plc, the largest cement producer in Africa, and Dangote Aggregates which provides an array of construction materials.
- Food & Consumer Goods
Dangote has acquired Sugar Refinery Plc, flour mills, and a range of the branded food products including Pasta & Noodles.
- Energy & Petrochemicals
As one of the largest single-train oil refineries in the world, Dangote Oil Refinery is a leading player in the industry along with the fertilizer and petrochemicals plants which produce polypropylene and other industrial chemicals.
- Logistics & Infrastructure
Dangote invested heavily in logistics with owned and operated Ports, freight and haulage transport services and extensive real estate holdings of warehouses, flats, and commercial offices.
Job Purpose / Summary
- The Customer Service/Shipping Manager is responsible for ensuring the seamless execution of shipping operations at the Refinery, facilitating the prompt and economical transportation of refined products, and thereby enhancing DPRP’s operational efficiency.
- Furthermore, the Customer Service Manager shall be responsible for supervising and administering the customer service department.
- This position involves ensuring customer satisfaction, addressing customer enquiries, resolving concerns, and fostering strong relationships with clients.
Duties And Responsibilities
Shipping Operations Management:
- Coordinate all shipping activities, such as vessel scheduling, berthing arrangements, and cargo paperwork, in accordance with corporate policies.
- Ensure that cargo is dispatched and received on schedule, while sticking to operating deadlines.
- Track and document all shipment actions.
- Monitor vessel movement before and after loading.
Customer Service.
- Manage and lead the customer service team to achieve high-quality service delivery.
- Create and implement customer-service policies, procedures, and standards.
- Respond to client enquiries and concerns in a professional and timely manner.
- Coordinate with other departments to maintain consistent service and communication.
- Track and analyse customer service metrics to discover areas for improvement.
- Train and mentor customer service representatives to ensure peak performance and motivation.
- Keep accurate records of customer interactions and transactions.
- Address and resolve any issues arising from delivery delays, damages, or discrepancies.
QUALIFICATIONS AND EXPERIENCE
- A bachelor’s degree in maritime studies, logistics, supply chain management, or a similar discipline.
- A minimum of 7 years of experience in shipping operations, customer service, or a related function in the petroleum/maritime industries is required.
- Strong understanding of vessel clearance procedures, marine rules, and port operations.
- Excellent organisation, communication, and problem-solving abilities.
- Expertise in shipping software, logistics management, and/or customer service software and tools.
- Ability to work under pressure in a fast-paced setting.
- Excellent leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to deal with high-pressure situations and resolve problems effectively.
- Strong analytical and problem-solving skills.
- Understanding of the oil and gas business and its customer service needs
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Method of Application for Customer Service / Shipping Manager
To apply for the Customer Service / Shipping Manager position at Dangote, kindly click on the application button below to access the Dangote job portal.
YOU MAY ALSO LIKE:
Driller – Mines at Dangote Cement Plc.
Blasting Helper at Dangote Cement Plc.
Hydropet Oil Services Limited Graduate Trainee Program (2026)
Senior Engineer – Production at Dangote Industries Limited
Technical/Executive Assistant at Dangote Industries Limited
HEMM Technician – Mines at Dangote Cement Plc.
Join Our WhatsApp Group for Free Job Study Materials & Updates!
If you’re currently preparing for any job recruitment exams, interviews, or government job opportunities, this is for you! We’ve created a WhatsApp group where we share FREE study materials to help you stay ahead in your career journey.
Don’t wait till you hear about openings too late — be the first to know and prepare smartly!
See you inside the group