Palmpay is recruiting for a BI & Data Operations Specialist – Mobile Installment (BNPL) to be be responsible for promoting data-driven decision-making within Flexi MFB’s Mobile Installment business.
See details of job description below
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Quick Summary of BI & Data Operations Specialist – Mobile Installment (BNPL) at Palmpay
| Company/Host | Palmpay |
| Category | Job |
| Type | Full time |
| Location | Ikeja, Lagos State, Nigeria |
| Job Title | BI & Data Operations Specialist – Mobile Installment (BNPL) |
| Experience level | 3 to 5 years |
| End Date: |
About PalmPay
PalmPay is one of the leading fintech platforms in Nigeria. Its mobile app makes it easy to use digital financial services. PalmPay, which started in 2019, lets people send and receive money, pay bills, buy airtime and data, and make payments safely in stores or online.
The platform has a licence from the Central Bank of Nigeria (CBN) and works with major banks and mobile providers to encourage cashless transactions all throughout Africa. PalmPay also gives people cash back, rebates, and prizes to get them to make digital payments.
PalmPay is helping to bring more people into the financial system and improve digital banking in Nigeria and other African markets. It has millions of active users and a growing network of agents and merchants.
Job Summary
- The BI & Data Operations Specialist will be responsible for promoting data-driven decision-making within Flexi MFB’s Mobile Installment business. The role entails managing data pipelines, assuring data accuracy, creating performance dashboards, and providing actionable insights to support strategic and operational goals in credit, collections, merchant operations, and consumer interaction.
- This person will work directly with the product, finance, operations, and technology teams to assure data quality, improve reporting efficiency, and provide business insight to drive growth, profitability, and operational excellence.
Key Responsibilities
1. Data Management and Operations.
- Manage the flow of data across all systems that support the Mobile Installment business (loan origination, repayment, merchant administration, CRM, and so on).
- Ensure that data is accurate, consistent, and reliable across numerous sources and platforms.
- Work with technical teams to detect and resolve data discrepancies, integration issues, and system mismatches.
- Create and manage SQL scripts, ETL procedures, and data pipelines for automating periodic reports and dashboards.
2. Business Intelligence and Reporting
- Create and maintain BI dashboards and performance reports to track key business indicators like loan disbursements, repayments, NPL ratios, merchant activity, and collection performance.
- Provide insights and trend analysis to help management and stakeholders make informed decisions.
- Use business intelligence tools like Power BI, Tableau, or Google Data Studio to efficiently visualise data.
- Convert business needs into technical specs for BI solutions.
3. Data Analysis and Insights.
- Perform in-depth assessments of credit performance, client repayment behaviour, and merchant transaction trends.
- Identify the primary performance drivers, risks, and opportunities in the BNPL portfolio.
- Use historical data to support forecasting, risk modelling, and portfolio optimisation initiatives.
- Work with finance and operations to reconcile the data utilised in financial and operational reports.
4. Performance Monitoring and Optimisation
- Track and assess product and business key performance indicators (KPIs), such as disbursement trends, approval rates, default rates, and collection efficiency.
- Identify operational inefficiencies and propose data-driven remedies.
- Provide the product team with pre- and post-launch data insights for new features or campaigns.
5. Collaboration and Stakeholder Support Work with Credit, Collections, Merchant Operations, and Product teams to provide customised reports and insights.
- Present data findings to technical and non-technical stakeholders in a clear and straightforward manner.
- Contribute to cross-functional business evaluations by giving data insights to aid strategy development.
6. Compliance and Data Governance.
- Ensure adherence to internal data rules, data protection regulations, and CBN/NITDA requirements.
- Maintain documentation for data sources, procedures, and BI reports.
- Help meet audit standards by delivering accurate and traceable data reports.
Key Requirements
Education & Experience
- A bachelor’s degree in statistics, computer science, economics, finance, engineering, or a closely related discipline.
- 3-5 years of expertise in data analysis, business intelligence, or data operations within the fintech, digital lending, banking, or consumer finance industries.
- Strong knowledge in SQL, Excel, and BI visualisation tools (Power BI, Tableau, or comparable).
- Experience with data pipeline management technologies (ETL, APIs, or data warehouse systems).
- Prior experience with credit analytics, loan performance tracking, or BNPL operations desired.
- Skills & Competencies
- Strong analytical and mathematical reasoning skills.
- A thorough understanding of data modelling, relational databases, and data governance best practices.
- Proficiency in Python or R (for advanced analytics) is advantageous.
- Excellent communication and presenting skills.
- Attention to detail, accuracy, and a strong problem-solving attitude.
- Ability to collaborate in a fast-paced, dynamic setting.
Key Performance Indicators (KPI)
- Data accuracy and integrity throughout all systems.
- The timeliness and quality of the reports supplied.
- Adoption and utilisation of BI dashboards among corporate users.
- Efficiency in detecting and resolving data issues.
- The quality of insights is driving corporate decisions.
Why Join Flexi MFB?
- Be a part of a forward-thinking team that promotes financial inclusivity and digital credit innovation.
- Opportunity to create data strategy for one of Nigeria’s top BNPL and consumer finance institutions.
- Exposure to advanced fintech technologies and data systems.
- Competitive remuneration, opportunities for advancement, and a supportive work environment.
How to Apply
To apply to this job online, click on the application link below
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