Alan & Grant provides a unified distribution platform, digitizing the chain from distributors to retailers. They are recruiting for an Area Customer Manager (Edo).
The role is responsible for overseeing distributors, field teams (Team Leads and Relationship Officers), and major distributor clients, as well as assuring BNPL company growth, commercial strategy execution, credit discipline, and area-level service quality.
Also see: Business Lead, Field Verification at Moniepoint MFB
Quick Summary of Area Customer Manager (Edo) at Alan & Grant
| Company | Alan & Grant |
| Category | Job |
| Job Type | Full time |
| Job Title | Area Customer Manager (Edo) |
| Location | Benin City, Edo |
| Experience: | 5+ years |
| End Date: | No stated |
Job Summary
The Area Customer Manager (ACM) is in charge of managing customer acquisition, retention, revenue development, and operational excellence for the Lending company within a designated territory.
The role is responsible for overseeing distributors, field teams (Team Leads and Relationship Officers), and major distributor clients, as well as assuring BNPL company growth, commercial strategy execution, credit discipline, and area-level service quality.
Key Responsibilities
Business Growth & Revenue Management:
- Drive BNPL GMV, retention, revenue, and volume growth within the given territory in accordance with regional objectives.
- Implement customer acquisition and activation tactics for distributors.
- Identify growth prospects in the area, such as white spaces and underserved markets.
Customer and Distributor Management:
- Maintain ties with distributors, major accounts, and strategic customers in the area.
- Ensure that distributors satisfy the agreed-upon service levels, coverage goals, and operational standards.
- To maintain high levels of client satisfaction and retention, resolve concerns swiftly.
Credit, Collections, and Risk Management:
- Enforce credit standards and ensure compliance with approved credit limits.
- Monitor outstanding balances, NPL levels, and recovery performance in the area.
- Work collaboratively with recovery teams to increase collections and reduce credit risk.
Field Execution & Operations:
- Supervise and support field sales officers, recovery agents, and customer service representatives.
- Ensure the daily, weekly, and monthly implementation of field operations and route plans.
- Track the production, coverage, and efficiency of field crews.
Performance Management and Reporting:
- Monitor area-level KPIs such as GMV, client acquisition, retention, NPL, collections, and field productivity.
- Complete and submit accurate performance reports to the Regional Customer Manager.
- Analyze performance trends and suggest data-driven initiatives to improve.
People Leadership and Capabilities Development:
- Coach, train, and advise field teams to boost sales performance and customer engagement.
- Identify skill gaps and support training activities in the area.
- Develop a performance-driven, ethical, and customer-centric culture.
Stakeholder Collaboration:
- Work closely with Regional Customer Manager, Credit, Operations, Finance, and HR teams.
- Support rollout of new products, systems, and process improvements within the area.
- Provide market intelligence and customer insights to support regional and head-office decision-making.
Requirements for Area Customer Manager (Edo)
- Bachelor’s Degree in Business, Marketing, Economics, or a related field.
- 5 – 8 years experience in open market sales, customer management, distribution, or FMCG/fintech operations.
- Proven experience managing FMCG distributors, field teams, or large customer portfolios is a major requirement.
- Strong understanding of credit management and collections.
- Experience working in fast-paced, target-driven environments.
How to Apply for Area Customer Manager (Edo)
All Interested and qualified candidates should click on the apply now button below to apply online
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