Hilton, a leading global hospitality company, is recruiting to fill the vacant position of Concierge.
A Concierge is a critical point of contact for Guests and VIP Guests during their stay at the hotel, supplying them with information about the hotel and the surrounding area.
To learn more about Concierge’s job description, responsibilities, eligibility requirements and mode of application, kindly keep reading!
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Quick Summary of Concierge at Hilton Worldwide
| Company/Host | Hilton Worldwide |
| Category | Job |
| Type | Permanent |
| Location | Lagos, Nigeria |
| Job Title | Concierge |
| Experience level | |
| End Date: | None |
About Hilton Worldwide Holdings Inc.
Hilton Hotels and resorts are managed, owned, franchised, and leased by Hilton Worldwide Holdings Inc., a global hospitality firm that also acts as a franchiser. Based in Tysons, Virginia, the United States of America, the corporation was established in 1919 by Conrad Hilton in Cisco, Texas.
With about 7.500 hotels spread out throughout 118 countries and territories, Hilton has more than 1.18 million rooms under its management as of the year 2023. In addition to Hilton Hotels & Resorts, Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, the corporation possesses a portfolio of twenty-four individual brands.
Job Description
A concierge is the main person that guests and VIP guests talk to while they are staying at the hotel. They can get information about the hotel and the area.
What will I be doing?
- As a Concierge, you will be the primary point of contact for Guests and VIP Guests throughout their stay, giving information about the hotel and the surrounding area. A Concierge is responsible for managing our Guests’ initial impressions, hence the following responsibilities must be performed to the highest standards:
- Serve as a main point of contact for Guests and efficiently reply to their enquiries.
- Provide information, guidance, and booking services for a wide range of Guest inquiries, including city tours, theater tickets, restaurants, doctors, flight bookings, and others.
- Process and distribute messages to guests.
- Deliver and safely store guest luggage.
- Stay up to date on all hotel amenities, including daily VIP requests and unique events.
- Maintain order and safety rules in the lobby and front door areas.
- In emergency situations, provide assistance to management as needed.
- Present a professional image with a focus on hospitality and guest service.
- Maintain a clean, healthy, and safe working environment.
- Follow policies and procedures when using front-of-house equipment and property management systems.
What are we searching for?
- Concierges for Hilton brands are constantly working on behalf of our guests and collaborating with other Team Members.
To be effective in this role, you should maintain the following attitudes, behaviors, abilities, and values:
- Positive mindset and effective communication skills
- Commitment to providing high-level customer service
- Excellent grooming standards.
- Flexibility to respond to a wide range of work scenarios
- Skills include independent and collaborative work, as well as familiarity with the surrounding environment.
- It would be good in this job for you to exhibit the following competencies and distinctions:
- Previous experience working as a concierge in a hotel
Method of Application
If you are eligible and interested in the role of Concierge at Hilton Worldwide, kindly click on the application button below to apply through the official Hilton Worldwide job application portal.