Hilton Worldwide is recruiting for Guest Relations Manager.
A Guest Relations Manager is responsible for managing the needs of VIP and long-stay visitors, as well as communicating those needs to other members of the team, in order to accomplish the goal of providing an extraordinary experience for guests.
Read more about Guest Relations Manager at Hilton Worldwide
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Quick Summary of Guest Relations Manager at Hilton Worldwide
| Company/Host | Hilton Worldwide |
| Category | Job |
| Type | Permanent |
| Location | Curio Lagos Airport Gate Side One Road Murtala International Airport Ikeja |
| Job Title | Guest Relations Manager |
| Experience level | |
| End Date: | None |
About Hilton Worldwide Holdings Inc.
Hilton Hotels and resorts are managed, owned, franchised, and leased by Hilton Worldwide Holdings Inc., a global hospitality firm that also acts as a franchiser. Based in Tysons, Virginia, the United States of America, the corporation was established in 1919 by Conrad Hilton in Cisco, Texas.
With about 7.500 hotels spread out throughout 118 countries and territories, Hilton has more than 1.18 million rooms under its management as of the year 2023. In addition to Hilton Hotels & Resorts, Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, the corporation possesses a portfolio of twenty-four individual brands.
Responsibilities of Guest Relations Manager
What shall I do?
- As Guest Relations Manager, you will manage VIP Guests’ needs and notify other Team Members of VIP requirements in order to provide an amazing Guest experience. A Guest Relations Manager is responsible for managing our guests’ first impressions, so they must accomplish the following tasks to the highest standards:
- Meet, greet, and direct. Guests entering the lobby area
- Serve as the principal point of contact for VIP guests and ensure that hotel departments are adequately briefed on their needs.
- Request verbal feedback from customers on a frequent basis, and reply to any Guest inquiries in a quick and effective manner.
- Serve as a point of contact for long-stay guests of 14 days or more, ensuring they feel comfortable and may ask for guidance or information from Guest Relations.
- Manage, document, and immediately handle any guest or customer concerns.
- Ensure that a high level of customer service is consistently maintained in the reception and lobby areas.
- Demonstrate a thorough awareness of the facilities and services provided inside the hotel and discover chances for up-selling and marketing where applicable.
- Showcase your imagination with ideas for lobby/reception décor throughout appropriate seasonal times to improve the overall image and friendliness of this space for the guest.
- Communicate with all managers and track and recognize regular Guests for their loyalty and innovation; select awards that satisfy Guest preferences while maintaining within the specified budget.
- Maintain effective communication and working relationships in all hotel areas.
- Maintain staffing numbers to fulfill the business demands.
- Attend every reception meeting.
- Comply with hotel security, fire laws, and health and safety legislation. Follow policies and procedures when using front-of-house equipment and property management systems.
- Assist with other departments as needed.
Qualification
What are we searching for?
- Guest Relations Managers for Hilton brands are always working on behalf of our guests and collaborating with other team members.
To be effective in this role, you should maintain the following attitudes, behaviors, abilities, and values:
- Previous management experience in a customer-service function
- An ability to listen and respond to demanding guest needs.
- Outstanding leadership, interpersonal, and communication abilities.
- Accountable and resilient.
- Commitment to providing high-level customer service
- Capable of working under pressure and adapting to diverse job settings.
It would be good in this job for you to exhibit the following competencies and distinctions:
- Previous experience in a customer service function or a related capacity
- A passion for providing great guest service
- High level of IT proficiency.
Mode of Application
Candidates who are interested in the position and meet the requirements should apply online through the Hilton Worldwide job application portal by clicking on the application button below.
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