Enviable Group is recruiting for an IT Technical Support & Compliance.
Also see: Massive Recruitment For Academic And Non-academic Staff At Obafemi Awolowo University
Summary of IT Technical Support & Compliance Officer Needed at Enviable Group
| Company | Enviable Group |
| Category | Job |
| Job type | Full time |
| Job Title | IT Technical Support & Compliance Officer |
| Experience level | 3 years |
| Job location | buja, Lagos (Ikorodu & Victoria Island), Umuahia – Abia, Enugu and Asaba – Delta |
| End Date: | 30th June, 2025, |
About Enviable Group
We at Enviable Transport are innovators, disruptors, and visionaries in addition to being a transport company.
We were founded with the goal of revolutionising how people move, and we have done so by redefining the fundamentals of transportation and making it simple, cosy, enjoyable, and distinctive for all parties involved.
Beyond just transportation, we see a better Nigeria where people can move around easily, effectively, and transformatively.
Movement is more than just a service we offer; it is our mission, our passion, and our dedication to advancement.
Job Summary
You will be the primary technical contact for workers at your assigned branch, actively monitoring systems and user activity to ensure compliance with Group IT policies.
With this dual focus – hands-on support and governance supervision – you’ll be able to resolve everyday IT difficulties, teach colleagues, and help implant security-minded habits throughout the business.
Key Responsibilities/KPI
Typical Activities;End-User Support (50%):
- Diagnose and troubleshoot hardware, software, network, and printer issues (Windows, macOS, and mobile).
- Manage user accounts, Gmail, and Google Workspace services.
- Escalate complicated incidents to the Head Office while keeping ownership until resolution.
Compliance and Monitoring (30%)
- Perform daily/weekly checks against Group IT Policy (asset logs, patch status, AV dashboards, backup reports)
- Conduct spot audits and document the findings with corrective actions.
- Ensure that new devices and apps fulfil the security baseline before deployment.
Training and documentation (15 percent):
- Deliver brief classroom or one-on-one lessons on safe computing, phishing awareness, and productivity techniques with Google Workspace technologies.
- Maintain up-to-date branch “How-To” guides and knowledge base articles.Â
Provide project and vendor support (5%).
- Â Assist with rollouts (WAN improvements, CCTV, VoIP, ERP modules).
- Â Liaise with external vendors, evaluate job quality and sign off on SLAs.
Required Qualifications:
- OND/HND/degree in computer science, information technology, or a related field (or recognised equivalent).
- A minimum of three years of hands-on technical assistance experience in a multi-site or enterprise context.
- Proven track record of enforcing or complying to information security or IT governance standards (ISO 27001, ITIL, or similar)
- Soft skills:Â Excellent written and spoken English; calm customer service demeanour; strong documentation practices; ability to shift priorities independently.
- Willingness to travel between designated branches, usually one short trip each month, and occasionally assist nearby sites (company-funded).
- Industry certifications (Google Workspace Administrator or similar) are a plus.
- Experience using help-desk ticketing systems (Jira, Freshservice, or similar) is an added plus.
- Automation requires basic scripting (PowerShell or Bash).
- Familiarity with CCTV, VoIP, or POS hardware.
- Windows & macOS administration; basic Linux familiarity.
- Networking foundations (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
- Google Workspace management (Gmail, Drive, Docs, Sheets, Meet) includes group settings, shared drives, and access controls.
- Â Endpoint security tools and patch management platforms.
Benefits
- Â Competitive salary + performance bonus + HMO + pension.
- Â A welcoming, growth-oriented atmosphere with clear internal promotion paths.Â
Mode of Application
Interested and qualified candidates should send their CV and a brief cover letter (maximum one page) to careers@enviable.group with the Job Title as the subject line.
Application Deadline: 30th June, 2025.