With more than 40 million users, OPay is the daily payment and money transfer application of choice in Nigeria and, as can be expected, issues occasionally crop up. This could be in the form of failed transactions, issues with the debit card, or inquiries into the OWealth savings.
This makes it even more critical for users to find the quickest and most efficient ways to contact OPay customer care.
Priding itself on 24/7, and continuous, reliable customer support, OPay has multiple channels available to assist its users whenever help is needed.
OPay is growing its on-the-ground presence in Nigeria and, in 2026, was able to open a new office in Jos for customer support.
If you need to reach OPay support, this guide has all the contacts you need. This includes customer service contacts via WhatsApp, phone (both Lagos, Nigeria), as well as email, the in-app chat feature, social media, and customer care office locations.
Also see: Opay Salary Structure (2026): How Much Does Opay Pay Its Employees?
About OPay
Before reaching out, we encourage you to review the following information regarding what OPay actually does.
OPay, established in 2018, is Fintech Company based in Lagos, Nigeria. With a license from the Central Bank of Nigeria (CBN), OPay is also covered by the Nigeria Deposit Insurance Corporation (NDIC), which is the same insurance coverage offered to commercial banks.
Key OPay Services:
- Money transfer (send and receive to phone numbers and bank accounts)
- Airtime and data purchase (with cashback)
- Payment of bills (electricity, TV, water, internet)
- OWealth savings account (daily interest)
- OPay Debit Card (physical and virtual)
- POS (Point of Sale)
- Flexible and low-interest loans
With millions of transactions happening daily, having reliable customer support isn’t a luxury, it’s a necessity.
OPay operates a 24/7 customer service team dedicated to resolving user issues promptly.
OPay Customer Care Number: Primary Helplines
The fastest way to resolve urgent issues is by calling OPay’s customer care hotlines. OPay maintains separate helplines for App/Card users and POS Business users to ensure specialized support .
App & Card Customer Care Numbers
| Service Type | Phone Number |
| Mobile Helpline | 0700 888 8328 |
| Landline (Lagos) | 020 18888 328 |
POS Business Customer Care Numbers
| Service Type | Phone Number |
| Mobile Helpline (POS) | 0700 888 8329 |
| Landline (POS) | 020 18888 329 |
Important Usage Notes:
- Support is available 24/7, including weekends and public holidays
- Standard network charges apply to calls
- From outside Nigeria, dial: +234 700 888 8328 (drop the leading zero)
- If one line is busy, try the alternative number
OPay Customer Care Number Lagos (Local Contact)
For users specifically looking for a Lagos-based contact number, OPay provides a dedicated landline:
OPay Lagos Customer Care
- Landline: 020 18888 328 (App & Card queries)
- Landline (POS): 020 18888 329
These numbers are local Lagos lines (using the 0201 prefix). If you’re calling from within Lagos, dialing these numbers may be more cost-effective than the mobile helplines
OPay Headquarters Address (Lagos)
For formal correspondence or in-person inquiries:
OPay Headquarters
Alexander House, Plot 9, Dr. Nurudeen Olowopopo Avenue,
Alausa Central Business District, Ikeja, Lagos, Nigeria
OPay Customer Care Number Nigeria (Nationwide)
If you’re calling from anywhere else in Nigeria (outside Lagos), use these nationwide numbers:
Nationwide OPay Helplines
| Service | Nationwide Number |
| App & Card Support | 0700 888 8328 |
| POS Business Support | 0700 888 8329 |
These 0700 numbers are mobile helplines accessible from any Nigerian network (MTN, Glo, Airtel, 9mobile).
They work the same way whether you’re in Abuja, Port Harcourt, Kano, Ibadan, Benin, or any other city
OPay Branch Locations in Nigeria
To enhance customer support, OPay is making its physical locations more accessible. OPay’s newest office, in Jos, Plateau State, was officially opened in March 2026.
See OPay’s location branch map
In the words of OPay’s Chief Operations and Technology Officer, Dotun Adekunle:
“More than a building, this office shows our commitment to the people of Jos and Plateau State in that we can service more businesses, ease our service, and help deepen financial inclusion.”
Other offices will be established in other large cities in Nigeria.
OPay WhatsApp Support: Chat for Quick Help
For users who prefer messaging over voice calls, OPay offers a dedicated WhatsApp support line.
OPay WhatsApp Contact
- WhatsApp Number: +234 916 599 8936
How to Use OPay WhatsApp Support:
- Save the number +234 916 599 8936 to your phone contacts
- Open WhatsApp and start a chat with this number
- Clearly describe your issue (include your registered phone number and transaction ID if applicable)
- Wait for a response from the support team
OPay Email Support: For Detailed Inquiries
For complex issues, formal complaints, or when you need to attach documentation (screenshots, receipts, etc.), email is an excellent channel.
OPay Customer Service Emails
| Department | Email Address |
| General Customer Service | customerservice@opay-inc.com |
| POS Business Support | pos-service@opay-inc.com |
Email support is ideal for:
- Transaction disputes requiring evidence
- Account-related issues needing documentation
- Formal complaints you want to document
- Issues that aren’t time-sensitive
When emailing OPay customer care:
- Include your registered phone number
- Provide transaction IDs for any disputed transactions
- Attach relevant screenshots or receipts
- Describe the issue clearly and chronologically
In-App Support: The Fastest Channel
In-App support is easiest and most likely the fastest way to get support since you are already in the app when you notice a problem.
How to Access In-App Support
- Open the OPay app on your smartphone
- Navigate to your Profile or Settings section
- Look for “Help Center,” “Support,” or “Contact Us”
- Initiate a chat with the support team
- Describe your issue and upload relevant screenshots directly
Benefits of In-App Support:
- Faster support response
- Support staff can pull up necessary account details from the app without you needing to type your account number.
- Chat history is saved within the app.
OPay Social Media Support
OPay maintains an active presence on multiple social media platforms. While these channels are primarily for announcements and community engagement, you can often reach support by sending direct messages.
Official OPay Social Media Handles
| Platform | Handle/Username |
| Twitter (X) | @OPay_NG |
| @OPay | |
| @opay.ng | |
| TikTok | @opaynigeria |
| YouTube | @opaynigeria |
| OPay |
Most Frequently Asked Questions
1. What is the OPay customer care number?
The OPay customer care number for card and app issues is 0700 888 8328. For issues related to POS business, the number is 0700 888 8329. Both lines are available 24/7.
2. What is the OPay customer care number for Lagos?
The landline customer care number for OPay in Lagos is 020 18888 328 (app/card) or 020 18888 329 (POS). OPay’s physical headquarters is in Alausa, Ikeja, Lagos.
3. What is the OPay customer care number for Nigeria (nationwide)?
The nationwide customer care numbers for OPay are 0700 888 8328 (app/card) and 0700 888 8329 (POS). These lines are available from any Nigerian network.
4. Does OPay have a WhatsApp customer care line?
Yes, OPay’s WhatsApp customer support number is +234 916 599 8936. OPay customers can reach support via WhatsApp 24/7.
5. What is OPay’s email?
For general customer service, email customerservice@opay-inc.com. For POS business support, email pos-service@opay-inc.com
6. Can I contact OPay on social media?
Yes. OPay is active on Twitter (@OPay_NG), Facebook (@OPay), Instagram (@opay.ng), and other platforms. However, for urgent or sensitive issues, calling or using in-app chat is recommended .
7. What should I do if my transaction fails but money is deducted?
First, check Transaction History in the app. Failed transactions typically reverse automatically within 24-48 hours. If not, contact customer care with the transaction ID
8. Is OPay licensed and insured?
Yes. OPay is licensed by the Central Bank of Nigeria (CBN) and insured by the Nigeria Deposit Insurance Corporation (NDIC), the same insurance coverage as commercial banks
Also see: FCMB: Your Complete Banking Guide for 2026
Summary Table: All OPay Customer Care Contacts
| Channel | Contact Details | Availability |
| App/Card Helpline | 0700 888 8328 | 24/7 |
| App/Card Landline | 020 18888 328 | 24/7 |
| POS Helpline | 0700 888 8329 | 24/7 |
| POS Landline | 020 18888 329 | 24/7 |
| +234 916 599 8936 | 24/7 | |
| Email (General) | customerservice@opay-inc.com | Response within 24-48 hrs |
| Email (POS) | pos-service@opay-inc.com | Response within 24-48 hrs |
| Twitter (X) | @OPay_NG | Variable |
| @OPay | Variable | |
| @opay.ng | Variable | |
| USSD (Block Account) | 955*131# | 24/7 |
| USSD (Block Card) | 955*132# | 24/7 |
| Headquarters | Alexander House, Alausa, Ikeja, Lagos | Business hours |
Conclusion
To support its 40 million+ users in Nigeria, OPay has created a complete, efficient, customer support system. You can reach customer support by calling (0700 888 8328), or sending a WhatsApp message to (+234 916 599 8936).
You can also send a message using the in-app chat. Support is online 24 hours a day.
There are also dedicated lines (0700 888 8329) for POS business users. If you need to secure your account, you can use the USSD codes (955*131# and 955*132#) to lock your account without needing internet access.
With the recent expansion of OPay’s offices to Jos and their continued efforts to keep making customers their priority, they have proven that customer care is a top priority even in the year 2026.
This guide will be useful in the future to contact OPay customer support, and always use the USSD codes to secure your account before you call if you ever have a security concern.
YOU MAY ALSO LIKE:
Gender Pay Gap in Nigeria: Statistical Evidence by Occupation (2026): Full Report
Sectoral Salary Rankings: Which Industry Pays the Highest in Nigeria? (Oil & Gas vs. Banking vs. Tech)
Minimum Wage vs. Living Wage in Nigeria: The Statistical Gap (2019–2026)
Average Monthly Salary in Nigeria by State (2026): State-by-State Breakdown