Psychosocial Support / Case Management Officer at Danish Refugee Council (DRC)

The Danish Refugee Council (DRC) is recruiting for a Psychosocial Support / Case Management Officer.

Details about eligibility criteria, job responsibilities, and mode of application for this role is given in subsequent sections of this post.

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Quick Summary of Psychosocial Support / Case Management Officer at Danish Refugee Council (DRC)

Company	Danish Refugee Council (DRC)
Category	Job
Job Type	Contract 6 months with possibility of renewal
Title	Psychosocial Support / Case Management
Location	Madagali (Adamawa) roving Damasak and other location if need be
Experience level
Application End Date:	5/25/2026

Danish Refugee Council (DRC)

Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world – and are one of the few with a specific expertise in forced displacement. In around 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

DRC conducts thorough and comprehensive background checks as part of the recruitment process.

Purpose/objective of the position:

The PSS/Case Management Officer provides direct psychosocial support and case management services while also offering technical supervision, local PSS and CM assistants of local partners coaching, and quality assurance to local partner teams. The Officer delivers structured PSS, lay counselling, complex case management, and manages all Cash‑for‑Protection/Individual Protection Assistance (IPA) processes in line with DRC protection standards.

The role strengthens local partner capacity, ensures gender‑balanced service delivery, and promotes an integrated approach across safe spaces, health facilities, and mobile outreach teams.

Duties and Responsibilities:

Programming

Provide day-to-day supervision of partner PSS and CM Assistants (2 PSS + 2 CM per LGA, gender‑balanced) and ensure quality implementation of structured PSS and case management activities.
Deliver direct structured PSS sessions for adolescents aged 15 and above, and adults using approved curricula and ensuring adherence to global and DRC standards.
Identify and refer child protection cases to specialized child protection actors in accordance with established referral pathways.
Provide individual lay counselling to persons experiencing psychosocial distress, including those identified through outreach, referrals, or at health/nutrition facilities.
Provide PFA to individuals in acute distress and ensure timely referral to appropriate services when needed.
Lead on complex case management, including high‑risk cases requiring multi‑sectoral coordination or specialized referrals.
Manage the full cycle of Cash‑for‑Protection/IPA cases, including risk analysis, eligibility assessment, documentation, follow‑up, and compliance with protection standards and due diligence.
Conduct twice‑weekly service delivery at designated health and nutrition facilities, providing integrated PSS and case management under a fixed schedule. During these days, partner staff remain at the safe spaces to ensure uninterrupted community coverage.
Ensure timely identification, assessment, and safe referral of individuals at risk, maintaining strict confidentiality and data protection.
Conduct regular coaching visits, joint field mentoring, and technical spot checks to ensure adherence to DRC SOPs, protection principles, and CM steps.
Support the conduct of community sensitization and awareness on mental health, psychosocial wellbeing, and available protection services to reduce stigma and improve service uptake.
Facilitate cross‑learning between GBV/CP case management (led by FRAD/CENCEX) and general protection case management (coached by DRC).
Maintain updated service mapping and referral pathways in each LGA.
Support partners to integrate PSS and CM into their interventions, ensuring alignment with DRC standards and donor requirements.
Ensure all case management and PSS services follow survivor-centred, protection-sensitive, and safeguarding principles.

Reporting:

Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming.
Contribute to weekly, monthly, and donor reports with accurate data, analysis of trends, and partner performance updates.
Ensure partner teams maintain complete, accurate, and confidential documentation of PSS and CM activities.
Support the PSS/CM Team Leader in producing analytical notes on protection risks, PSS outcomes, and case management trends.

Representation and coordination:

Represent DRC in LGA‑level protection, PSS, and case management coordination meetings when delegated.
Maintain strong collaboration with local authorities, community structures, and service providers to strengthen referral pathways.
Coordinate closely with DRC PSS, CM, CBP, and Protection Monitoring teams to ensure integrated programming and other multi-sectoral teams.
Facilitate communication and technical exchange between partner teams across LGAs.

Operations:

Contribute to the effective implementation of all operations support activities, including those related to administration, finances, and logistics, so as to ensure smooth project implementation. In all matters, comply with internal directives and policies as communicated by the Protection Implementation and Partnerships Manager, PSS/CM TL and Programme Manager and/or the relevant support departments. Ensure compliance with DRC policies, PSEA, Child Safeguarding, and data protection standards.
Coordinate weekly movement plans to guarantee the Officer’s scheduled presence at health/nutrition facilities while maintaining full partner coverage at safe spaces.
Support partners in planning logistics for field activities, including materials for structured PSS and case management sessions.
Contribute to procurement planning by identifying activity needs and communicating them to the PSS/CM Team Leader.
Ensure all IPA/Cash‑for‑Protection documentation is complete, accurate, and aligned with DRC’s protection risk analysis standards before submission and ensure to deliver it according to SOPs and standards

Staff Management, Training & Capacity Development

Provide daily technical coaching to partner PSS and CM Assistants through shadowing, simulations, case reviews, and bilateral mentoring.Identify capacity gaps and deliver targeted trainings on:
General protection case management
Safe referrals
Lay counselling
Structured PSS curricula
Documentation and data protection
Support FRAD/CENCEX and other local partners to strengthen their internal training systems, including introductory GBV/CP CM modules.
Promote a culture of learning, accountability, and continuous improvement within partner teams.

Monitoring and Evaluation

Conduct regular monitoring of PSS sessions, case management files, and partner activity implementation and feedback surveys and impact of PSS/CM activities
Review and sign off on complex case files, including IPA cases, ensuring compliance with SOPs, risk mitigation standards, and donor requirements.
Ensure all activities conducted are uploaded and regularly updated on the PSS and CM Activity Dashboard.
Support the development and use of tools to measure the impact of PSS and CM interventions.
Provide feedback to partners and the PSS/CM Team Leader on quality gaps and recommended corrective actions.
Participate in case conferences for high‑risk or complex cases.

The responsibilities listed in the JD are not exhaustive and may be readjusted according to operational needs but will remain in line with the overall purpose of the role.

Experience and technical competencies:

Education:

A university degree in Psychology, Social Work, Social Sciences, Mental Health, or a related field is preferred. Relevant professional experience in psychosocial support or protection programming may be considered in lieu of a completed degree.

Languages:

Fluency in written and spoken English. Fluency in locally spoken languages is an added advantage.

Application Process

A cover letter (1 page max) outlining motivation and suitability.
An updated CV (max 4 pages).
Subject line – The position you are applying and the location
Deadline: Applications will be reviewed on a rolling basis. Any submission after 25 May 2026 will not be considered.