PZ Cussons seeks applications from interested and eligible candidates for the position of Customer Care Supervisor that will be responsible for answering incoming calls and responding to customer emails, managing and resolving customer complaints effectively among other responsibilities.
Read on to learn more about Customer Care Supervisor at PZ Cussons and how to apply for this role.
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Summary of Customer Care Supervisor at PZ Cussons
| Company | PZ Cussons |
| Category | Job |
| Job type | Full time |
| Job Title | Customer Care Supervisor |
| Experience level | — |
| Job location | Nigeria Head Office |
| End Date: | March 3, 2025 |
About PZ Cussons
PZ Cussons is a British multinational consumer goods firm based in Manchester, England. It operates in a variety of personal care, home care, and food areas.
Since our inception in 1884, we have been developing items that thrill, care for, and nourish customers. Carex, Cussons Baby, Sanctuary Spa, and St. Tropez are among our most trusted and popular brands in the Hygiene, Baby, and Beauty categories. Read more about PZ Cusson
Responsibilities of Customer Care Supervisor at PZ Cussons
- Take incoming calls and respond to consumer emails.
- Handle customer problems effectively.
- Identify issues and escalate them to superiors as needed.
- Give customers information about products and services.
- Direct calls to appropriate resources as needed.
- Record all call details in accordance with regular operating practices.
- Follow up on customer calls as needed.
- Maintain accurate call logs and reports.
- Carry out additional duties as assigned. Make optimal use of resources and reduce environmental contamination while executing tasks.
- Maintain adequate safety management procedures.
- Maintain quality system management.
- Help implement sustainable continuous improvement processes.
Required Qualification
- Understanding of customer service standards and values.
- Excellent data input and typing abilities.
- Outstanding listening skills, as well as great verbal and written communication ability. communication skills.
- Ability to deal with stressful events correctly.
- Computer literate.
- A relevant degree from any discipline.
How to Apply fo Customer Care Supervisor at PZ Cussons
To apply for this job role, click on the application link below to take you to PZ Cussons career portal. Then click on Apply to begin your application.
Application closing date: March 3, 2025