Stanbic IBTC Pension Managers seeks applications from interested and eligible individuals for the position of Officer, Service Standardisation, that will promote the service culture across the company and make sure that service standards are reachable and met across all service channels while maintaining client-centric and reasonable procedures.
By reading this guide, you’ll learn about the eligibility requirements, qualifications and method of application for Officer, Service Standardisation, Stanbic IBTC Pension Managers.
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Summary of Officer, Service Standardisation, Stanbic IBTC Pension Managers
| Company | IBTC Pension Managers |
| Category | Job |
| Job type | Full time |
| Job Title | Officer, Service Standardisation |
| Experience level | |
| Job location | Location: NG, LA, Lagos, Walter Carrington Crescent |
| End Date: | Not stated |
About Stanbic IBTC Pension Managers
In Nigeria, Stanbic IBTC Pension Managers is a prominent Pension Fund Administrator (PFA).
A division of Stanbic IBTC Holdings, a Standard Bank Group member, is Stanbic IBTC Pension Managers.
They provide a variety of pension-related services, such as:
- Administration of Pension Funds: They oversee and manage corporate and individual retirement savings accounts.
- Management of Retirement Savings Accounts (RSAs): They offer RSA management services to assist people with retirement planning and savings.
- Investment in Pension money: They invest pension money in a variety of assets with the goal of increasing the funds’ value and producing returns.
Job Description
- The Service Standardization officer’s main job is to ensure that service standards are attainable and achieved across all service channels, as well as to promote the service culture throughout the organization while ensuring that the processes remain client-centric and reasonable.Â
- The officer also ensures quality customer service delivery and adherence to set standards by analyzing data of previous interactions and client behavior to establish market/industry
Qualifications for Officer, Service Standardisation, Stanbic IBTC Pension Managers
- Minimum of a B.SC/B.A in any course
- Professional certification is also an added advantage
- In-depth knowledge of service assurance
Behavioral Competencies
- Generating Ideas
- Providing Insights
- Pursuing Goals
- Understanding People
Technical Competencies
- Client Knowledge
- Customer Understanding
- Client Retention
- Client Cross and Up-selling
How to Apply
Applications should be done online through the Stanbic IBTC Pension Managers career portal, to apply, simply click on the application link below: