United Nigeria Airlines is hiring a Travel Desk Officer in Enugu. Support travel agents, manage ticketing, resolve booking issues, and drive revenue.
Also see:Duty Manager at United Nigeria Airlines – Abuja & Lagos
Quick Summary of Travel Desk Officer at United Nigeria Airlines
| Company | United Nigeria Airlines |
| Category | Job |
| Job Type | Full time |
| Job title | Travel Desk Officer |
| Location | Enugu |
| Experience Required | 1 – 3 years |
| Application Deadline | Not Specified |
About United Nigeria Airlines
United Nigeria Airlines is a 100% Nigerian company formed under the Companies and Allied Matters Act 1990 with the Corporate Affairs Commission to engage in the business of commercial air transportation under the trade name United Nigeria.
The airline was established in 2020 and was soon granted an Air Operator’s Certificate by the Nigerian Civil Aviation Authority (NCAA) and launched operations on February 12, 2021 with a route from Lagos to Enugu as its debut flight. That symbolic take-off has today blossomed into a burgeoning aviation business set to change Nigeria’s status in regional air transport.
Based in Enugu, the airline serves internal routes to 16 Nigerian states with a fleet of 10 aircraft. United Nigeria Airlines has been granted International Air Transport Association (IATA) membership and IOSA certification within two years of operations.
The airline, with IATA code U5 and ICAO code UNA, is committed to providing a pleasant travel experience to its passengers.
Job Summary
To support and manage the relationship between the airline and accredited travel agents, ensure efficient handling of agency requests, provide sales support, resolve ticketing and booking issues, and ensure compliance with airline policies.
The role enhances agency performance, drives revenue, and supports overall sales targets.
Duties & Responsibilities
1. Travel Agent Support & Relationship Management
| # | Responsibility |
| 1 | Serve as the primary contact for all travel agency inquiries, requests, and issues |
| 2 | Assist travel agents with bookings, ticket issuance, reissuance, refunds guidance, EMDs, fare rules, and schedule changes |
| 3 | Provide timely updates to travel agents on new policies, promos, schedules, and fare changes |
| 4 | Strengthen partnerships to maximize sales from the agency channel |
2. Ticketing & Reservations Assistance
| # | Responsibility |
| 5 | Resolve complex PNR issues escalated by travel agents |
| 6 | Provide support on ticketing errors, revalidations, involuntary changes, and disruptions |
| 7 | Ensure travel agents adhere to airline ticketing processes and GDS standards |
| 8 | Guide agents on ADM (Agency Debit Memo) prevention and correct fare usage |
3. Sales Support & Revenue Growth
| # | Responsibility |
| 9 | Monitor agent performance and contribution to revenue targets |
| 10 | Assist in implementing sales campaigns, commission structures, and promotional offers |
| 11 | Identify opportunities to grow market share through agents |
| 12 | Provide feedback to Sales Manager on agent trends and challenges |
4. Compliance & Fraud Prevention
| # | Responsibility |
| 13 | Monitor agent transactions for non-compliance, misuse of fares, or fraudulent activities |
| 14 | Provide corrective guidance to agents to reduce revenue leakage |
| 15 | Support the issuance of ADMs for incorrect bookings or violations |
5. Reporting & Administration
| # | Responsibility |
| 16 | Maintain updated records of agent interactions, escalations, and resolutions |
| 17 | Prepare periodic reports on agent performance, issues handled, and support provided |
| 18 | Track and follow up on pending agent cases until resolution |
6. Collaboration & Coordination
| # | Responsibility |
| 19 | Work closely with Sales, Revenue Management, Customer Service, Ticketing, and Airport teams |
| 20 | Participate in sales meetings, trainings, and agent seminars |
| 21 | Provide feedback to internal departments on system or policy issues affecting agents |
Key Performance Indicators (KPIs)
| KPI | Description |
| Response Time | Response time to agent inquiries |
| Complaint Reduction | Reduction in agent complaints and escalations |
| Revenue Growth | Agency revenue growth and retention |
| Compliance Level | Reduced ADMs and violations |
| Service Quality | Quality of service and accuracy of information delivered |
Experience & Qualifications
Educational Requirement
- HND / B.Sc. in any relevant field (Business, Marketing, Social Sciences, etc.)
Experience
- 1 – 3 years experience in ticketing, travel agency operations, or airline commercial roles
Certification
- IATA Ticketing & Fares certification is an added advantage
Required Skills & Competencies
| Competency | Description |
| Communication | Strong communication and customer relationship skills |
| GDS Knowledge | Good knowledge of GDS (Amadeus / Sabre / Videcom) |
| Ticketing Expertise | Understanding of fare rules, ticketing, reservations, and EMDs |
| Problem-Solving | Problem-solving and analytical skills |
| Resilience | Ability to work under pressure and multitask |
| Attention to Detail | High level of attention to detail and professionalism |
What We Offer
- Opportunity to work with a fast-growing Nigerian airline with ambitious expansion plans
- Be part of a dynamic aviation industry with continental ambitions
- Career development within a professional commercial team
- Exposure to world-class aviation standards (IATA, ICAO, IOSA)
- Work in a supportive and inclusive environment
Diversity & Inclusion
United Nigeria Airlines is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates of all backgrounds.
How to Apply
Interested and qualified candidates should submit their Curriculum Vitae (CV) and Cover Letter detailing their relevant experience, location, and qualifications to:
📧 careers@flyunitednigeria.com
Email Subject Line:
“Travel Desk Officer”
Important Information
📌 Note: Candidates who do not meet the above criteria need not apply.
- Application Deadline: Not Specified – candidates are advised to apply as soon as possible
- Only shortlisted candidates will be contacted
- This role is based in Enugu
- Candidates must possess an HND or B.Sc. and 1–3 years of relevant experience
- IATA Ticketing & Fares certification is an added advantage
- United Nigeria Airlines is an equal opportunity employer