United Nigeria Airlines is hiring Duty Managers in Abuja and Lagos. Oversee daily airport and flight operations, ensure safety & compliance, and lead ground staff.
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Quick Summary of Duty Manager at United Nigeria Airlines
| Company | United Nigeria Airlines |
| Category | Job |
| Job Type | Full time |
| Job title | Duty Manager |
| Location | Abuja and Lagos |
| Reports to | Station Manager |
| Experience Required | Minimum of 3–5+ years |
| Application Deadline | Not Specified |
About United Nigeria Airlines
United Nigeria Airlines is a 100% Nigerian company formed under the Companies and Allied Matters Act 1990 with the Corporate Affairs Commission to engage in the business of commercial air transportation under the trade name United Nigeria.
The airline was established in 2020 and was soon granted an Air Operator’s Certificate by the Nigerian Civil Aviation Authority (NCAA) and launched operations on February 12, 2021 with a route from Lagos to Enugu as its debut flight. That symbolic take-off has today blossomed into a burgeoning aviation business set to change Nigeria’s status in regional air transport.
Based in Enugu, the airline serves internal routes to 16 Nigerian states with a fleet of 10 aircraft. United Nigeria Airlines has been granted International Air Transport Association (IATA) membership and IOSA certification within two years of operations. The airline, with IATA code U5 and ICAO code UNA, is committed to providing a pleasant travel experience to its passengers.
Job Summary
As a Duty Manager, you will play a critical role in overseeing daily airport and flight operations, ensuring everything runs safely, efficiently, and in compliance with aviation regulations.
The role is both operational and supervisory, often acting as the highest authority on duty during a shift
Key Responsibilities
Operational Oversight
| # | Responsibility |
| 1 | Supervise all ground and flight-related activities during the shift, including check-in, boarding, baggage handling, and aircraft turnaround |
| 2 | Coordinate all phases of airport daily services, including nights, weekends, and holidays, with full authority to make decisions critical to maintaining company operating and safety objectives |
Staff Supervision
| # | Responsibility |
| 3 | Manage and coordinate staff, such as customer service agents, ramp officers, baggage handlers, and boarding teams |
| 4 | Ensure sufficient airport staff is on duty to perform operations |
Customer Service
| # | Responsibility |
| 5 | Address passenger complaints, resolve escalated issues, and ensure a high standard of service delivery |
| 6 | Manage service recovery and compensation or resolution success rate |
Safety & Compliance
| # | Responsibility |
| 7 | Ensure all operations comply with aviation regulations set by the Nigerian Civil Aviation Authority (NCAA) and international standards (e.g., ICAO, IATA) |
| 8 | Adhere strictly to all ticketing time limit requirements established by United Nigeria |
Coordination & Reporting
| # | Responsibility |
| 9 | Liaise with airport authorities, security agencies, ground handling companies, and other airlines when necessary |
| 10 | Prepare daily operational reports, incident logs, and aircraft performance summaries |
Crisis Management
| # | Responsibility |
| 11 | Act as the point of contact during emergencies, coordinating response efforts |
| 12 | Manage disruption recovery time and quality of passenger handling during delays/cancellations |
Key Performance Indicators (KPIs)
Operational Efficiency KPIs
- On-Time Departure (OTP): Percentage of flights departing on schedule
- Turnaround Time (TAT): Time taken from aircraft arrival to departure
- Delay Management: Number of delays attributable to ground operations
- Flight Completion Rate: Percentage of scheduled flights successfully operated
Customer Service KPIs
- Complaint Resolution Time: Average time taken to resolve escalated issues
- Number of Escalations: Volume of complaints handled at the Duty Manager level
- Service Recovery Effectiveness: Compensation or resolution success rate
Staff & Team Performance KPIs
- Staff Productivity: Output per shift (e.g., passengers processed per staff)
- Attendance & Punctuality: Staff adherence to schedules
- Team Engagement Level: Internal feedback or surveys from the team
Crisis & Irregular Operations KPIs
- Passenger Handling During Disruptions: Quality of service during delays/cancellations
- Disruption Recovery Time: How quickly normal operations resume after an issue
Qualifications & Requirements
Educational Qualification
- First Degree in any field
- Bachelor’s Degree in Marketing, Business Administration, or a related field
Experience
- Minimum of 3–5+ years post-qualification experience
- Experience in airline or airport operations (typically 3–5+ years)
How to Apply
Interested and qualified candidates should submit their Resume and Cover Letter detailing their relevant experience, location, and qualifications to:
📧 careers@flyunitednigeria.com
Email Subject Line:
“Duty Manager”
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