Jumia, the premier e-commerce platform in Africa, is looking for interns who are both enthusiastic and technologically proficient to join our IT Support staff. This apprenticeship provides a unique opportunity to acquire practical experience in the provision of technical support in a dynamic e-commerce environment.
In this post, you will learn more about IT support agent at Jumia, what you stand to gain, eligibility criteria, and application method.
Also check: Key Account Manager At Jumia: How To Apply
Summary of IT Support Agent At Jumia- Internship
| Company | Jumia |
| Category | Internship |
| Location | Nigeria |
| Job Title: | IT Support Agent |
| Job Type: | Full Time |
| Application | Online |
| Deadline | Not specified |
About Jumia
Jumia is the most successful e-commerce company in Africa, and it offers its services in eleven different countries.
In 2019, the company was listed on the New York Stock Exchange (NYSE).
A marketplace that links sellers with customers, a logistics service that facilitates the shipment and delivery of products from sellers to consumers, and a payment service called JumiaPay which provides a secure and user-friendly solution to support online payment transactions are the components that make up the Jumia platform.
The company provides products that fall into various categories, including but not limited to mobile phones and electronic devices, home appliances, fast-moving consumer goods, fashion and beauty products, and more.
IT Support Agent – Internship Job Role
As the most successful e-commerce platform in Africa, Jumia is looking for interns who are both motivated and knowledgeable about technology to join our IT Support team.
This internship is a one-of-a-kind opportunity to acquire practical experience in the field of providing technical support within an environment that places a strong emphasis on e-commerce.
Responsibilities of IT Support Agent At Jumia- Internship
- Offer first-rate technical support to Jumia employees and departments.
- Help to troubleshoot hardware and software issues.
- Help maintain and update IT inventory and asset management systems.
- Contribute to creating and maintaining IT documentation and user guides.
- Assist in setting up workstations and mobile devices.
- Support the implementation of IT security best practices.
- Help to monitor and maintain network performance and connection.
- Assist with user account management and access control.
- Participate in allocated IT projects and activities. Collaborate with other teams to handle challenging technical issues.
- Help to provide support for Jumia’s e-commerce platforms and internal systems.
- Assist in organizing and conducting basic IT training courses for staff.
Requirements for IT Support Agent – Internship
- Candidates with a degree in Information Technology, Computer Science, or a related subject should have a fundamental understanding of computer hardware, software, and networking fundamentals.
- Experience with Windows and macOS operating systems.
- Strong problem-solving and analytical skills.
- Ability to explain technical topics to non-technical users.
- Desire to learn and adapt to new technologies.
- Basic knowledge of e-commerce platforms and operations (recommended)
- Experience with ticketing systems and IT service management principles (recommended)
- Proficient in both written and spoken English.
Benefits of for IT Support Agent – Internship
This internship provides an excellent opportunity to obtain hands-on experience in IT support within a fast-paced e-commerce setting.
You will collaborate with seasoned specialists to manage the technological backbone of Africa’s top online marketplace.
- A unique experience in an entrepreneurial, but structured setting.
- A rare opportunity to have a big impact on expanding the African e-commerce sector.
- Opportunity to join a highly professional and dynamic team.
- Our long-term goal is to develop the next generation of leaders, so we will experience exceptional personal and professional progress.
How to Apply for IT Support Agent – Internship
All interested and eligible candidates who want to apply for this job role should do so by following the steps below:
- Click on the Apply Now button below to take you to the Jumia job application page.
- Prepare your CV and Cover letter because you will need them during the application
- Scroll down on the Jumia job application page you will see the job application form
- Fill out the application form correctly and attach your CV and Cover letter
- Click on “submit application” when done.
Application closing date: Not given