Job description of an ERP Consultant: Key Skills, Roles, and Responsibilities

Enterprise Resource Planning (ERP) systems are pivotal for businesses looking to automate processes, enhance cost-effectiveness, and facilitate healthy decision-making. ERP consultants help businesses get the most out of these systems by aiding in configuration and custom optimization of various solutions within the system. 

What does an ERP Consultant do? If you’re hiring for this position or thinking of pursuing a career, this guide outlines the primary duties and skills, as well as the everyday life of ERP consultants. 

Also read:  Back-end Developer Salary in Nigeria: Trends, Statistics, and Insights

Who is an ERP Consultant? 

ERP consultants are professionals administering ERP software for businesses. They team up with organizations to evaluate the existing workflows, pinpoint problems, and design ERP solutions tailored to suit each solution. 

ERP systems such as SAP, Oracle, or Microsoft Dynamics offer an integrated platform for distinct business processes delivered via one unified system such as finance, human resources, inventory, sales, and supply chain. 

ERP consultants usually act as a liaison between the software developers or users and business stakeholders. They guarantee that the ERP system is correctly put in place and aligned with organizational objectives, and that employees easily take it up. 

Why Are ERP Consultants Important? 

To improve the productivity of an organization, everyone ends up investing in technologies, software tools and other resources. 

These investments ultimately help different departments become efficient. 

However, introducing an ERP system can be complex and challenging, requiring specialized expertise. Without an ERP consultant, companies risk failed implementations, loss of time and money, and disruption to business operations.

ERP consultants bring technical expertise, strategic insights, and change management skills to the table. 

They ensure the system aligns with the organization’s needs and is optimized to deliver maximum ROI. 

Key Responsibilities of an ERP Consultant

ERP consultants handle both technical and business-oriented tasks. Depending on the organization and project’s scope, their responsibilities vary widely. 

ERP consultants always do the following tasks: 

Business Process Analysis

• Engage relevant stakeholders to comprehend the existing business processes and their needs.  
• Look for problems, such as bottlenecks or gaps, in business processes.  
• Develop ERP-based solutions to help overcome the most pressing challenges.  

Example: An ERP consultant for a manufacturing company may look into inventory management and suggest that it be put on a more automated, data-driven approach.

Implementation of ERP Systems

• Adjust ERP software to the business’s particular requirements.  
• Gather finance, HR, procurement, supply chain, and inventory management modules.  
• Create workflows between the ERP and other systems, like CRM or e-commerce.  

Example: Set Oracle NetSuite to manage inventory in accordance with sales orders automatically to avert stockouts and overstocking.

Project Management

• Determine how long it will take to implement the strategy and control the project’s milestones.  
• Manage the tasks of the IT, Finance, and Operations departments and ensure inter-departmental collaboration.  
• Be prepared for difficulties during the rollout phase.  

Example: An ERP consultant might schedule pilot testing for the ERP system and ensure all departments are aligned on the go-live date.

Training and Support

• Train staff on how to utilize the new ERP System efficiently. 
• Develop user guides or other learning materials that fit the specific requirements of the organization. 
• Assist in resolving any technical or operational problems that arise after deployment has been completed. 

Example: Facilitate workshops where employees learn how to capture data in SAP S/4HANA for financial reporting.

System Testing and Quality Assurance

• Test extensively to make sure the ERP system works on all levels. 
• Fix any issues or problems before the information system is operational. 
• Perform data security checks to protect critical company information. 

Example: Within the HR module, check the payroll feature to ensure employees receive their salaries on time and accurately.

Upgrades and Maintenance

• As the organization expands, suggest more advanced features or new modules. 
• Conduct troubleshooting exercises for the systems and improve the organization’s productivity if needed. 
• Remain knowledgeable about changes in ERP software and specific solutions to maintain and enhance the systems. 

Example: Encourage a retail business with a high online sales volume to turn on the intelligent ERP demand forecasting tool.

Skills Required to Excel as An ERP Consultant 

To be efficient in these roles, ERP consultants have a broad array of skills. These incorporate a balance of IT skills, soft skills, and business acumen. 

Hard Skills: 

• Technical Expertise in ERP Software: Proficiency in leading ERP platforms like SAP, Oracle ERP, Microsoft Dynamics, or NetSuite is crucial. 
• Programming Knowledge: Familiarity with programming languages like SQL, Java, or Python for system customization. 
• Business Process Knowledge: A deep understanding of key business functions like finance, supply chain, and HR. 
• Data Analysis: Ability to analyze data trends to provide informed recommendations. 
• Cybersecurity Awareness: Especially important when dealing with sensitive company data. 

Soft Skills:

• Problem-solving: Quickly identify and resolve challenges throughout the ERP lifecycle. 
• Communication: Work closely with stakeholders in both technical and non-technical roles. 
• Leadership: Manage implementation teams and vendor relationships. 
• Adaptability: Adjust strategies based on unique organizational needs. 

Certifications:

While not mandatory, certifications boost credibility. Examples include:

• SAP Certified Application Consultant 
• Oracle Certified Implementation Specialist 
• Microsoft Certified Dynamics 365 Functional Consultant 

Typical Day for an ERP Consultant

A day in the life of an ERP consultant is rarely monotonous. For example, one day might involve working closely with the IT team during the implementation phase, while another includes leading training sessions for employees.

Here’s an example breakdown:

• Morning: Conduct a stakeholder meeting to discuss project updates. 
• Midday: Configure and test the ERP system to align with specified business processes. 
• Afternoon: Train end-users on a new workflow or resolve post-implementation issues. 
• Evening: Prepare project documentation and progress reports. 

Career Path and Opportunities

The demand for ERP consultants spans various industries, including manufacturing, retail, healthcare, education, and government. Career paths may include:

• Entry-Level ERP Analyst or Support Roles. 
• Senior ERP Consultant or Specialist in a specific module. 
• ERP Project Manager overseeing multiple implementations. 
• Independent ERP Consultant or Business Advisor for multiple organizations.

Additionally, with the growing importance of cloud ERP solutions, consultants experienced with platforms like NetSuite and Oracle Cloud are particularly sought after.

Conclusion: Job description of an ERP Consultant

You will find ERP consulting a gratifying profession if you enjoy technology, solving problems, and assisting businesses in improving productivity. The industry pays well, working opportunities are plenty, and career development is constant.

However, companies must focus on recruiting ERP consultants who have excellent technical knowledge and possess strong business acumen. 

These are the people who decide whether your investment of millions of dollars into an ERP system will add value over time.

To seek out or to implement an ERP system, the success of a consultant greatly relies on how much groundwork is done and their knowledge of the subject. Start by getting an ERP certification or contacting an expert consultant for a meeting.

ERP consultants are at the forefront driving the evolution of business into the digital realm. Do you want to plunge into this intriguing field?