Kuda, a full-service digital bank is recruiting for a Retail Relationship Manager.
Learn more about eligibility requirements, job responsibilities, benefits and mode of application for this role in the sections below.
Also see: Recovery Supervisor – Maraba at MAX Drive (How to Apply)
Quick Summary of Retail Relationship Manager at Kuda
| Company | Kuda |
| Category | Job |
| Job Type | Full time |
| Title | Retail Relationship Manager |
| Location | Abuja, Federal Capital Territory, Nigeria |
| Experience level | 2 to 3 years |
| Application End Date: | Not Stated |
About Kuda
Kuda, which translates to “love” in Shona, is not merely a fintech company; it is a movement that aims to make financial services accessible, affordable, and genuinely rewarding for all Africans.
With the support of more than $100 million from some of the most reputable investors in the world, we are developing a more intelligent alternative to conventional banking. Our platform provides immediate access to credit, business banking, and seamless money transfers, all accessible through your device.
We are not merely the builders of products at Kuda; we are the builders of people. We are united in our commitment to excellence, as we collaborate, push the limits of what is feasible, and inspire one another to achieve greater heights.
You will feel perfectly at home here if you are motivated by purpose, enthusiastic about the potential impact, and prepared to contribute to the transformation of the future of finance in Africa.
This position is part of the Talent Pipeline. We are proactively establishing a pool of qualified candidates for forthcoming opportunities in various locations.
Job Purpose
- The Retail Premium Relationship Manager is responsible for managing and growing relationships with high-value retail and premium individual customers.
- The role focuses on delivering personalised banking support, improving customer engagement and satisfaction, and ensuring premium customers receive a seamless, high-quality banking experience aligned with the strategic goals of the Customer Experience function and the business.
Key Responsibilities
- Manage a portfolio of premium retail customers and serve as their primary relationship contact for enquiries, requests, and escalations.
- Build strong relationships with premium customers by understanding their financial needs and providing tailored banking solutions.
- Proactively engage premium customers to drive satisfaction, retention, and product usage.
- Ensure all customer queries are handled promptly, professionally, and within defined service levels
- Collaborate with internal teams to resolve customer issues efficiently.
- Support onboarding and activation of premium customers ensuring accurate KYC processes.
- Identify opportunities to cross-sell relevant retail banking products such as savings, cards, overdrafts, stocks.
- Monitor customer engagement trends and proactively address service gaps.
- Provide regular updates and reports on portfolio performance and customer insights.
- Support initiatives aimed at improving customer experience and premium service offerings.
- Stay informed on emerging trends in retail banking and premium customer engagement.
- Build strong internal relationships to enhance service delivery.
- Act as an escalation point for complex premium customer concerns.
- Maintain accurate customer records and contribute to customer profiling and segmentation.
- Maintain high customer experience standards and ensure premium service delivery.
- Identify opportunities to improve customer journeys, onboarding, and engagement processes.
- Prepare periodic portfolio performance and customer engagement reports.
- Any other duties as assigned
Skills
- Strong interpersonal and relationship management skills.
- Excellent written and verbal communication skills.
- Ability to manage high-value customer relationships professionally and discreetly.
- Strong understanding of retail banking products and services.
- Strong analytical and problem-solving skills.
- Ability to influence and engage customers effectively.
- Customer-focused mindset with high attention to detail.
- Proficiency in CRM systems, banking platforms, and digital tools.
- Ability to manage multiple customer relationships simultaneously
Requirements
- Minimum of 2–3 years experience in retail banking, relationship management, or customer experience roles
- Experience managing high-value or premium customers is an added advantage.
- Familiarity with CRM systems and digital banking platforms.
- Technical Competencies
Problem solving
- Ability to analyse customer needs and provide suitable financial solutions.
- Ability to manage complex customer requests and resolve issues efficiently.
- Strong listening and probing skills to fully understand customer requirements
- Ability to provide tailored solutions aligned with customer financial goals.
Knowledge
- Good understanding of retail banking products and services.
- Knowledge of regulatory requirements and compliance standards in financial services..
- Understanding of customer segmentation and premium banking services.
- Familiarity with bank policies and processes
- High level of analytical and communication skills.
Personal Competencies
- Good verbal communication skills – sincere and articulate.
- Customer-centric and service-oriented mindset.
- Result-driven with focus on portfolio growth and retention.
- Ability to build trust and long-term relationships with premium customers.
- Strong attention to detail and accuracy.
- Ability to work under pressure and manage sensitive customer situations calmly.
- Self-motivated with high integrity and professionalism
Benefits
Why join Kuda?
At Kuda, our people are the heart of our business, so we prioritise your welfare. We offer a wide range of competitive benefits in areas including but not limited to:
💜A great and upbeat work environment populated by a multinational team
👴Pension
📈Career Development & growth
😁Competitive annual leave plus bank holidays
🎁Competitive paid time off (Parental, Moving day, Birthday, Study leave etc)
💯Group life insurance
💖Medical insurance
🎁Well-fare package (Wedding, Compassionate and etc)
✅ Awardco
🏃♀️Goalr – employee wellness app
🥇Award winning L&D training
💒 We are advocates of work-life balance, working in a hybrid in office schedule
Mode of Application
Interested and qualified candidates should apply online through the official MAX Drive recruitment portal:
- Step 1: Click the “Apply Here” button below to be redirected to the application page.
- Step 2: Complete the online application form and upload your current CV.
- Step 3: Submit your application
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