Commercial Relationship Management Officer At Wema Bank Plc

Wema Bank Plc is currenting receiving applications for the position of Commercial Relationship Management Officer. 

You will read more about the responsibilities, requirements and how to apply for Commercial Relationship Management Officer at Wema Bank Plc in this post.

Also see: Payment Gateway And Transaction Processing Sales Officer At Wema Bank Plc

Summary of Commercial Relationship Management Officer at Wema Bank Plc

Company	Wema Bank Plc
Category	Job
Job type	Full Time
Location	Lagos, Nigeria
Job Title	Commercial Relationship Management Officer
Department:	Banking/Finance/Insurance
Deadline	December 21, 2024

About  Wema Bank Plc

Wema Bank Plc pioneered Africa’s first totally digital bank, ALAT, and is one of Nigeria’s most resilient banks. With decades of expertise in the financial industry, the Bank has remained innovative in providing value to its stakeholders. 

The publicly traded Nigerian company has effectively established a reputation of trust and durability that has earned the devotion of its consumers. 

The bank is always offering new products and services to meet the demands of its customers at all stages of their lives. 

It is a proud partner to over one million individuals, families, and businesses in Nigeria, assisting them in achieving their personal and financial objectives.

Job Role

• The Commercial Relationship Management Officer is a member of the sales team who builds and maintains customer relationships, develops, exploits, and closes sales opportunities, and attracts prospective commercial and retail customers. 
• They also monitor the competition to see what strategies are being used to stay ahead.

Job Responsibilities

Sales management:

• Execute a branch commercial sales plan that is tailored to local market conditions in order to meet sales targets. This includes product expertise, cross-selling, and staying up to date on changes and developments in the local market/area to maximize sales prospects.
• Strong interpersonal and communication abilities, as well as the ability to form and sustain connections.
• Focus on driving client acquisition and volume growth in the Bank’s commercial division by opening various sorts of accounts.
• To provide feedback to the sales team and product management in market scenarios about new product/existing product development/upgrade for developing small and medium-sized businesses and individuals in our marketing environment.
• Manages and maintains existing commercial business connections while seeking new accounts through sales.
• Providing sales presentations to a variety of prospective consumers and engaging in frequent storm
• Be actively involved in creating and maintaining a pleasant sales atmosphere by educating customers about the bank’s products and services.
• Effectively leverage service recovery into business possibilities while maintaining client loyalty.
• Visiting clients and prospects to assess requirements or market products and services.
• Coordinating sales activities and marketing programs

Risk management:

• Ability to determine an acceptable amount of lending risk in accordance with the bank’s risk appetite statement and optimize profit from the transaction.
• Comply with the Bank’s complaint resolution process to fix the issue, maintain our high service standards, and reduce future risks and losses.
• Minimize risks by adhering to KYC compliance as per bank policies and procedures in all of your operations to reduce fraud losses.
• Discuss loan terms and conditions, as well as collateral risk assessments, to verify that the bank’s policies and procedures are followed.
• Ensure that every paperwork in the assigned portfolio is valid and comprehensive.
• Following the Bank’s rules and procedures

Financial management:

• Extract and analyze financial statements, cash flow predictions, and other complex financial reports to make correct assessments.
• Prequalify funding requests by assessing their financial state and risk within the context of the bank’s credit culture as well as current economic and industry trends.
• Analyze the financial statements of a new customer and all loan paperwork.
• Contributes to the growth of deposits, loans, and overdrafts, hence increasing the branch’s profitability.
• Draft and support Branch Managers in completing deposit funding and credit proposal documents.
• Negotiating all contracts with prospective consumers.
• Answering customer questions regarding loan terms, items, prices, and availability

Customer service:

• Deliver and maintain customer service standards to improve service delivery.
• Log client complaints in the customer inquiry register, identifying the fundamental causes and resolving them at the source to prevent recurrence.
• Provide relevant products and services through the most appropriate channel to guarantee that consumers’ demands are addressed.
• Provide a consistent yet differentiated customer experience by doing a comprehensive needs analysis and consultation with important clients in portfolio management, as well as taking ownership of all customer service concerns.
• Consistent and frequent communication with clients, offering comprehensive, succinct portfolio valuations and direction.
• Serves as a problem solver for the client, assisting them in identifying investment criteria and recognizing and addressing concerns that occur as the consultation progresses toward decision.
• Complies with the required protocols and procedures that are expected of all employees who are in regular touch with clients.
• advise customers on financial services.
• Handles consumer concerns and resolves issues.
• Engaging clients with banking products and services.
• Approach and sign up new clients.

People management:

• Collaborate with colleagues at the branch to provide excellent support and service delivery.
• Contribute to the creation of a positive and proactive culture by achieving all safety and wellness compliance standards.
• Role model and embody the Bank’s ideals while following all company HR standards.
• Exhibit Good leadership abilities.

Requirements for Commercial Relationship Management Officer at Wema Bank Plc

QUALIFICATION AND SKILLS

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: Minimum of 5 – 8 years cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team

Benefits and Rewards

1. Healthcare
2. Parental Leave (Paternity and Maternity)
3. Year-End Bonus (13th month)
4. Company Events
5. Competitive Pay
6. Leave Allowance

How to Apply for Commercial Relationship Management Officer at Wema Bank Plc

Are you interested and eligible for this role? Apply now by clicking on the Apply Now button below to access the Wema Bank Job portal.

Also recommended for you: Communications Specialist At Moniepoint: How To Apply