The Customer Service Officer position is open at Food Concepts Plc, a well-known food and beverage company in Nigeria that runs well-known restaurant brands like Chicken Republic, PieXpress, and Chopbox.
Kindly read further to learn more about Customer Service Officer at Food Concepts Plc and how to apply for this job role.
Also check: Pie Production Supervisor At Food Concepts Plc: Application Method
Summary of Customer Service Officer At Food Concepts Plc
| Company | Food Concepts Plc |
| Category | Job |
| Employment Type | Full time |
| Location | Head Office |
| Job Title | Customer Service Officer |
| Reports to (Title): | Marketing Manager |
| Deadline | Not stated |
About Food Concepts Plc
Food Concepts Plc was founded on December 6, 1999, as Food Concepts & Entertainment Limited, and began operations in 2000. In a Special Resolution dated May 10, 2009, the firm was converted from a Private Limited Liability firm to a Public Limited Liability Company, and its name was changed to Food Concepts Plc.
Upon its establishment, Food Concepts won important franchises from renowned South African Quick Service Restaurant operators, providing them the responsibility to manage and run these brands within Nigeria. Over time, the company expanded its portfolio by acquiring the Butterfield brand and creating and fostering other brands like Chicken Republic, PieXpress, Yum Yum, and The Chop Box.
Job Purpose
- To Ensure customer satisfaction and provide professional customer support.
Core Responsibilities and Key Result Areas
- Maintaining a cheerful, compassionate, and professional attitude toward consumers at all times.
- Responding quickly to consumer inquiries.
- Communicating with clients via several mediums.
- Recognize and resolve customer issues.
- Processing orders, paperwork, applications, and requests.
- Keep track of customer interactions, transactions, comments, and complaints.
- Communicating and collaborating with colleagues as needed.
- Providing feedback on the effectiveness of the customer service procedure.
- Keep track of customer interactions, manage accounts, and file papers.
- Ensure compliance with all regulations defined/established by government regulatory agencies with oversight authority for the Department’s activities.
Key Performance Indicators
- First Response Time
- Average Resolution Time
- Customer Retention Rate
- Quality of the internal administrative processes/procedures
Knowledge Requirements
- Knowledge of Customer Service procedures and processes in accordance with industry best practices.
- Knowledge of Microsoft Office tools, such as Word and Excel.
- Knowledge of CRM software
- Knowledge of Health and Safety Regulations
- Shows good interpersonal and communication abilities.
Job Specifications
Educational Requirements
- Minimum of BSc. /HND required
Professional Requirements
- Membership of ICSN or any other related professional degree is an added advantage.
Experience Requirements
- Minimum of 1- 3 years’ experience in a similar role is required
Decision Expectations
- Ensure all customer inquiries and requests are addressed.
- Monitors compliance with all rules and regulations in the organization concerning safety and facility utilization.
Working Conditions
Jobholder typically works 40 hours per week, Monday to Friday, although this role may involve working overtime and weekends
Method of Application for Pie Production Supervisor At Food Concepts Plc
All interested and qualified candidates are to click on the “Apply Now:” button below to submit their application for this job role.