La Campagne Tropicana Beach Resort is looking for a Front Desk Manager to oversee our guest services operations.
Interested and qualified candidates are to read further to learn about the job requirements, qualifications and method of application for Front Desk Manager at La Campagne Tropicana Beach Resort.
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Summary of Front Desk Manager at La Campagne Tropicana Beach Resort
| Company | La Campagne Tropicana Beach Resort |
| Category | Job |
| Employment Type | Full time |
| Location | Ibeju Lekki, Lagos |
| Job title: | Front Desk Manager |
| Deadline | 17th January, 2025. |
About La Campagne Tropicana Beach Resort
La Campagne Tropicana Beach Resort Ibeju-Lekki is a lovely and peaceful resort nestled away from the noise and bustle of the metropolis.
It’s an ideal area for families, couples, and groups of friends to unwind and appreciate nature. The resort has a wide range of activities, including swimming, kayaking, horseback riding, and more. The cuisine is also great.
La Campagne Tropicana Beach Resort focusses on exhibiting African hospitality and culture in a cosmopolitan setting.
The resort boasts a pristine beach, lagoon, and mangrove forest, which provide tourists with the opportunity to witness, at close quarters, a broad range of tropical flora and fauna, including snake trees, mangroves, several species of epiphytes, monkeys, squirrels, bats, and many species of Read More
Job Description
- We are looking for a highly organised and pleasant Front Desk Manager to manage our guest services operations.
- The ideal applicant will have excellent leadership abilities, a keen eye for detail, and a desire to provide exceptional guest experiences. Join our team and help us preserve our reputation as a premier location for leisure and elegance.
Responsibilities Front Desk Manager
Guest Services Management:
- Responsibilities include overseeing daily front desk operations, ensuring professional, friendly, and efficient guest interactions, ensuring smooth check-in and check-out processes, addressing guest needs, and promptly resolving issues or complaints. Additionally, you will coordinate and manage reservations, ensuring accurate communication with the reservations team.
Staff Supervision & Training:
- Lead, train, and inspire front-desk employees to maintain high levels of customer service and professionalism.
- Create and administer training programs for new employees to ensure they are educated about resort policies, processes, and facilities.
- Monitor staff performance and conduct assessments, offering comments and coaching as appropriate.
Guest Experience Enhancement:
- Ensure that all visitor enquiries, requests, and concerns are addressed with the highest care and attention.
- Anticipate guest needs and recommend resort services and amenities to improve their stay (e.g., dining, activities, spa).
- Coordinate with other resort departments (housekeeping, maintenance, spa, food and beverage) to ensure visitor pleasure and seamless operations.
Guest Feedback and Issue Resolution:
- Handle guest complaints or difficulties professionally, ensuring timely resolutions to improve guest satisfaction.
- Monitor visitor comments to discover areas for improvement in guest service.
- Encourage guest ratings and feedback so that service quality can be continuously improved.
- Job Postings
Team Collaboration & Communication:
- Maintain open communication with various departments to ensure that all guests’ needs are fulfilled efficiently and effectively.
- Attend weekly management meetings to review operational performance, guest feedback, and team growth.
Front Desk Operation:
- Manage and update guest reservations and room allocations using the resort’s property management system (PMS).
- Ensure that the front desk is fully stocked with necessary supplies and that all equipment is in good functioning order.
- Maintain accurate guest records, ensuring that billing, payment processing, and special requests are handled properly.
Cash Handling and Financial Reporting
- Oversee daily cash handling procedures, such as checking out guests, processing payments, and managing deposits.
- Ensure that financial transactions are correct and that cash drawers are balanced at the start and end of each shift.
- Prepare and analyse daily financial reports.
Requirements for Front Desk Manager at La Campagne Tropicana Beach Resort
Education & Experience:
- Bachelor’s degree in Hospitality Management, Business, or a related discipline desired.
- Proven experience as a Front Desk Supervisor, Front Desk Manager, or comparable function in a hotel or resort setting (3+ years).
- Experience with resort property management systems (PMS) and hotel reservation systems.
Skills and Competencies:
- Strong leadership qualities, including the ability to encourage and build a team.
- Proficiency with Microsoft Office Suite and resort management software (e.g., Opera, RMS).
- Excellent communication and interpersonal skills, both with guests and employees.
- Ability to work in a fast-paced setting while being calm and inviting.
- Excellent customer service skills, as well as the ability to handle difficult situations gracefully and professionally.
- Excellent organisation skills and attention to detail.
Personal Traits:
- Friendly, approachable, and solution-oriented.
- Strong work ethic and a commitment to offering high-quality guest service.
- Ability to multitask and prioritize in a busy situation.
- Flexibility in working multiple shifts, including weekends and holidays.
Benefits of this Job
Benefits include:
- A competitive salary and opportunities for promotion within the resort.
- A supportive and dynamic working atmosphere.
How to Apply for Front Desk Manager at La Campagne Tropicana Beach Resort
All qualified candidates should send their CVs and cover letters to careers@lacampagnetropicana.com
Kindly ensure to use the job title as the subject of your email.
Application Closing date: January 17th, 2025.