Manager, Regional Technical Operations at IHS Towers

IHS Towers is recruiting for the position of Manager, Regional Technical Operations who will oversee and coordinate the operations of regional technical staff within their allocated region to guarantee that service obligations and network quality standards are met.

With an exclusive focus on developing countries, IHS Towers has grown into one of the world’s leading independent owners, operators, and developers of shared communications infrastructure, ranking high in tower count. 

See details of Manager, Regional Technical Operations at IHS Towers

 below.

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Summary of Manager, Regional Technical Operations at IHS Towers

Company	IHS Towers
Category	Job
Employee Type:	Permanent
Job Title	Manager, Regional Technical Operations
Experience level	+5 years
Job location	Nigeria – Asaba
Department:	Operations
End Date:	Not Given

About IHS Towers

IHS Towers is one of the largest independent owners, operators, and developers of shared communications infrastructure in the world, measured by tower count. The company’s exclusive concentration is on developing markets. 

All ten of the company’s markets, which include Brazil, Cameroon, Colombia, Côte d’Ivoire, Egypt, Kuwait, Nigeria, Rwanda, South Africa, and Zambia, are home to more than 40,000 towers. Read more about IHS Towers

Job Description

• As Manager, Technical Operations, you will guarantee that network quality standards and service promises are met by effective monitoring and coordination of regional technical staff throughout the allocated territory. 
• Also, serve as the principal liaison with management for technical and engineering deliverables in the region.

Key Roles & Responsibilities for Manager, Regional Technical Operations at IHS Towers

Operations

• Manage and manage relationships with internal stakeholders and external partners in your allocated region.
•  Show a deep understanding of Operations & Maintenance (O&M) duties and regional targets. Motivate team members to complete such duties and goals.
• Communicate essential management information and feedback to Field Operations Team Leaders, Field Service Engineers, Technicians, and Contractors.
• Monitor network asset management across regions and initiate consequence management when there is evidence of mismanagement. 
• Review the necessity for Capex replacement and initiate the replacement request procedure.
•  Ensure that all reports (statistical and register) are correct and available when due. • Contribute to the regional budget.
•  Notify Service Maintenance Contractors (SMCs) of places where security must be deployed, and keep Quality Auditors (QAs) aware of security deployments as they occur.
•  Ensure an adequate supply of diesel to sites to avoid downtime. Also, discuss diesel requirements to the Associate Director of Operations.
•  Ensure SMCs conduct Site Readiness Audits and escalate issues to the Regional Project Coordinator for resolution.
•  Compile daily Decommissioned Asset Checklists and confirm with Field Service Engineers before sending to the Project Coordinator.
•  Fill out Customer Upgrade Request Forms (CURFs) and share them with Regional QAs to ensure all CURF requirements are met.
•  Manage and evaluate the performance of Field Operations Team Leaders based on established Key Result Areas (KRAs). Identify training needs and serve as a mentor to subordinates.
•  Conduct weekly governance meetings and engagements. • Ensure that necessary tools of the trade are available to team members and used properly and efficiently.
•  Track the status of all O&M deliverables in the region and offer timely input to the Associate Director, Operations to improve decision-making. 
• Proactively convey O&M status, challenges, and risks to management.
•  Share responsibility for ensuring overall regional compliance with policies, procedures, and techniques.
•  Conduct monthly status meetings with all stakeholders to ensure that all agreed-upon actions, needs, and requirements are met.
•  Ensure the smooth and timely integration of new network elements into the operating network.
•  Manage and guarantee compliance with quality processes and systems.
•  Ensure that all commercial duties, such as supply chain invoicing and project execution, are promptly addressed across all control points in the region.

General Duties

• Encourage communication among colleagues to facilitate information flow and prevent problems.
•  Prepare and submit reports to the Associate Director of Operations on all regional operations issues.
•  Manage relationships with partners and vendors.
•  Perform any other duties assigned by the Associate Director, Operations.

Functional Competencies:

• Engineering Management
•  Logistics Management
•  Contacts Management
•  Project Management
•  Network Operations Management
•  Network Audits
•  Business Planning
•  Financial Acumen

Behavioural Competencies:

• Collaboration & Teamwork
• Leading & influencing

Qualifications for Manager, Regional Technical Operations at IHS Towers

• Bachelor’s degree in Telecommunications Engineering, Electrical/Electronic Engineering, or any other related field.
• Professional certifications such as CCNA or PMP will provide an advantage.
•  +Ten years of relevant experience in telecom operations and maintenance.

Additional Information

Organizational Competencies

Customer Focus – People that demonstrate this ability understand and surpass their customers’ needs. They build trusting, dependable, and collaborative partnerships. They constantly operate at the highest levels of service and delivery.

Innovation – People that demonstrate this competency are continually looking for new and better methods to deliver our products and services. They promote engineering and skill development and strive to establish a collaborative and friendly working environment.

Integrity – People that exhibit this skill are transparent and honest in whatever they do. They promote financially and environmentally sustainable growth. They make socially responsible decisions and treat all stakeholders with dignity.

Be Bold – People who demonstrate this competency conduct thorough analyses and make sound decisions. They are bold in expanding existing markets and creating new ones. They are forward-thinking, ambitious, and confident in pursuing suitable financial returns.

Sustainability– People that demonstrate this capability are always looking for ways to make a positive difference in the communities they serve.

How to Apply for Manager, Regional Technical Operations at IHS Towers

Apply for this job by clicking on the application button below if you are interested and possess the above qualifications..