Zedvance Finance Limited is seeking a Customer Service Officer to join their team. The client Service Officer will be in charge of answering client inquiries, addressing complaints, and guaranteeing customer satisfaction.
In this post, you will read about the job descriptions, requirements and method of application for Customer Service Officer At Zedvance Finance Limited.
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Summary of Customer Service Officer At Zedvance Finance Limited
| Company | Zedvance Finance Limited |
| Category | Job |
| Job type | Full Time |
| Primary Location | Lagos, Nigeria |
| Job Title | Customer Service Officer |
| Experience level: | Beginner |
| Deadline | Not Stated |
About Service Officer At Zedvance Finance Limited
Since its inception in 2014, Zedvance has successfully distributed over 2,000,000 loans, establishing itself as a market leader in the consumer lending business.
Building on its success, Zedvance is embarking on a major strategic expansion to consolidate its leadership in retail lending while also expanding into impact-driven finance for small businesses.
Zedvance is devoted to responsible lending and strives to ensure that its customers can repay their loans without problem. The organization provides borrowers with adjustable repayment terms as well as customer service to help them manage their money.
Zedvance Finance Limited is a trustworthy financial organization that offers a variety of financial products to fulfill the demands of Nigerian customers.
If you are seeking a loan in Nigeria, Zedvance could be an excellent option to consider.
Job Role
Zedvance Finance Limited is currently searching for a Customer Service Officer to join their team. The client Service Officer will handle client inquiries, resolve complaints, and ensure customer satisfaction. The ideal applicant should have strong communication and interpersonal skills, be able to operate in a fast-paced atmosphere, and be customer-oriented.
Responsibilities of Customer Service Officer at Zedvance Finance Limited
- Responding to consumer inquiries via phone, email, and social media platforms.
- Providing clients with accurate and timely information about their accounts, products, and services.
- Responding to consumer complaints and issues in a timely and professional manner.
- Maintaining high customer satisfaction through effective communication and problem solving.
- Raising complicated matters to the proper department for resolution.
- Keeping accurate records of consumer interactions and transactions.
- Collaborating with various departments to ensure that client complaints are resolved promptly.
- Staying current on product and service expertise in order to deliver correct information to customers.
- Assisted in the creation and implementation of customer service policies and procedures.
- Performing other duties as assigned.
Qualifications and Requirements for Customer Service Officer at Zedvance Finance Limited
- Bachelor’s degree in any relevant field.
- Minimum of 2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Ability to work in a fast-paced environment and multitask.
- Knowledge of customer service principles and practices.
- Familiarity with CRM systems and Microsoft Office suite.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Good time management skills and ability to prioritize tasks.
Must have skills
- Communication
- Problem solving
- Empathy
- Attention to details
- Speed and accuracy
Good to have skills
- Multitasking skills
- Microsoft office suite
- Time management
How to Apply for Customer Service Officer at Zedvance Finance Limited
To apply for this role, kindly click on the Apply Now button below