There is currently a vacancy for a Customer Experience Data Analyst at MainOne. The Customer Experience Data Analyst will be accountable for the data assurance of all MainOne customer information, specifically in Salesforce and across cross-functional data platforms.
He/She will be accountable to the Customer Experience Manager and will offer the administrative and analytical support necessary for the effective management of customer data in order to achieve the company’s objectives of profitability, customer success, and stakeholder experience.
Read more to learn about the method of application, eliginility requirements, duties and responsibilities fot this Customer Experience Data Analyst role at MainOne.
Recommended for you: Business Continuity Management Analyst At MainOne (How To Apply)
Overview Of Customer Experience Data Analyst At MainOne
| Company | MainOne |
| Sponsor | MainOne |
| Category | Job |
| Location | Lagos |
| Department: | Commercial |
| Job Type | Permanent |
| Minimum years of Experience: | 3 |
| Deadline | Non Stated |
About MainOne
MainOne is a prominent provider of network solutions and communications services in West Africa. MainOne, which was established in 2010, is the operator of a private submarine fiber optic cable system that spans 7,000 kilometers and connects Nigeria, Ghana, and Portugal.
Important Facts:
- Lagos, Nigeria serves as its headquarters.
- Offers wholesale and enterprise services
- Provides cloud, data center, and connectivity solutions
- Has a workforce of more than 500 professionals.
- Dedicated to the advancement of digital transformation in West Africa
Mission: To enable businesses and governments in West Africa to connect, innovate, and grow by providing reliable, world-class communications services and solutions.
Specific Responsibilities For Customer Experience Data Analyst
- Identify instances of data inaccuracy and suggest suitable strategies to ensure adherence to the operational process(es) that influence data accuracy.
- Collaborate with pertinent units and departments to verify the integrity and security of customer data.
- Ensure the integrity of data input in Salesforce across the various business units/teams.
- Conduct regular evaluations of the process(es) throughout the entire customer data assurance value chain.
- Suggest the implementation of suitable structures to identify and prevent data inaccuracies.
- Formulate and implement the strategies necessary to mitigate the leakage of inaccurate data.
- Identify inaccuracy-prone data and recommend strategies for barring it by analyzing data that spans Sales, Billing, Provisioning, and Technical.
- Perform any additional responsibilities that are assigned.
- Periodic evaluation of customer feedback regarding data inaccuracy and the formulation of recommendations to facilitate and mitigate improvement.
Qualifications, Skills & Competencies
Qualifications
- A Bachelor’s degree in business management, marketing, advertising, or a related discipline is preferred.
- A minimum of five years of experience in a customer experience professional or a comparable customer support position.
Skills & Competencies
- A wealth of experience in the collection and interpretation of consumer information.
- Experience with the Microsoft Office suite (Word, Excel, PowerPoint) and CRM and CX software.
- Proficient in data analysis
- Effective data presentation abilities
- a strong ability to write reports
- ·A client-centered approach and exceptional interpersonal skills.
- Excellent time management and organizational skills.
- Excellency in collaboration, communication, and problem-solving.
Demands of the Job
- Capacity to solve problems
- Possibility of performing tasks under high duress
- Capacity to confront the obstacles that are inherent in the position.
- Capable of prioritizing workload, managing time, and multitasking.
- Capacity to compile and analyze data from a variety of sources.
- A willingness to acquire and refine new abilities.
- Continuously pursue novel approaches to enhance current systems and procedures.
- A comprehensive comprehension of the products and processes of Main One
- Capacity to operate independently with minimal supervision
- Confidentiality
Method of Application For Customer Experience Data Analyst At MainOne
To apply for the Customer Experience Data Analyst at MainOne, interested who are qualified, and willing to submit their applications should follow the steps below:
- Click on the Apply Now Button below
- Scroll to the bottom page and click the “Login to Apply” button.
- The use of Facebook, Linkedin, or Gmail to login.
- Complete the application form and upload any documents that are requested.
Application closing date: Application deadline is not given however, it is advisable to send your application as early as possible to strand the chance of being selected.