IT Service Desk Officer At MainOne (How To Apply)

Applications are currently being accepted for the post of IT Service Desk Officer at MainOne.

The IT Service Desk Officer will provide high-quality systems support to MainOne’s numerous departments, manage and resolve any IT-related issues/questions, and participate actively in IT implementation initiatives.

In this post, you will read about the eligibility requirements, duties and responsibilities and method of application for IT Service Desk Officer at MainOne.

Also see: Data Center Facility Engineers At MainOne (How To Apply)

Summary of IT Service Desk Officer at MainOne

Company	MainOne
Sponsor	MainOne
Category	Job
Location	Lagos
Department:	Corporate Services & Development
Job Type	Permanent
Minimum years of Experience:	3
Deadline	Non Stated

About MainOne

MainOne is a major provider of communications services and network solutions in West Africa, founded in 2010. We manage a world-class private undersea fiber optic cable system spanning 7,000 kilometers that connects Nigeria, Ghana, and Portugal.

Mission

To enable businesses, governments, and individuals in West Africa to connect, innovate, and grow by providing reliable, world-class communications services and solutions

Specific Responsibilities for IT Service Desk Officer at MainOne

• Set up and install computer gear and software such as disks, tapes, printers, modems, and other peripherals.
• Maintain and repair computer gear, including backup, recovery, and equipment cleaning.
• Teach users about computer hardware/software and other electronic office equipment.
• First-level selection and design of the hardware, network, and software required to run and upgrade Main One’s information management system.
• Manage the company’s administrative network, which includes network accounts, email addresses, website access accounts, and remote access accounts.
• Monitor operational performance and resolve system issues. Determine the reason of system failures.
• Research, analyze, and purchase new hardware and software to fulfill the company’s needs, including computers and other electronic office equipment.
• Design, install, maintain, and integrate centralized and distributed network hardware, operating systems, and applications.
• Responsible for keeping track of internal licenses, managing upgrades, and ensuring compliance.
• Responsible for documenting all IT issues and resolutions, as well as communicating with the external support provider.
• Providing feedback on the IT strategy and annual IT budget.
• Attend and participate in professional group meetings; stay current on new trends and innovations in the field of information systems; investigate products and enhancements and their application to Main One’s requirements.
• Inducting new staff on the IT system.
• Aside from the primary helpdesk functions, you will interface with the Technical and Application departments to test and understand new applications before release to users.
• Monitor and ensure that client systems are up to date with current anti-virus definitions, as well as follow up on systems that do not have current definitions. A weekly and monthly report will be generated.
• Monitor server events for potential incidents. Monitor any unlawful or unlicensed application installations with Spiceworks. A weekly and monthly report will be generated.

Qualifications, Skills & Competencies

Qualifications

• ITIL certification provides an added advantage.
• Requirements: – 3 – 5 years of relevant work experience 
• B.Sc./HND in IT, Computer Engineering, or Computer Science

Skills & Competencies:

• Team work
• Customer Service
• Analytical Thinking
• Self-management skills.
• Technical Support Proficiency
• Professional and proper work ethics
• Proficiency with MS Office and Products.
• The ability to communicate in French, both written and oral, will be an added advantage.

Demands of the Job

• Ability to multitask effectively without sacrificing quality, 
• Desire to work long hours and meet deadlines.

How To Apply (Step by Step)

Kindly follow the steps below to apply for IT Service Desk Officer at MainOne:

1. Click on the Apply Now Button below
2. Scroll to the bottom page and click the “Login to Apply” button.
3. The use of Facebook, Linkedin, or Gmail to login.
4. Complete the application form and upload any documents that are requested.

Deadline: Note stated