Unified Payment Services Limited is recruiting for an E-Channels Support Specialist in Lagos. OND holders with 0–2 years’ IT support experience are encouraged to apply by 30th November, 2026.
Also see: Domestic Switching Specialist at Unified Payment Services Limited (Lagos)
Quick Summary of E-Channels Support Specialist at Unified Payment Services Limited (Lagos)
| Host | Unified Payment Services Limited |
| Category | Jobs |
| Type | Full-Time |
| Job title | E-Channels Support Specialist |
| Location | Lagos, Nigeria |
| Salary: | Attractive |
| Jon Experience | 0 – 2 years’ |
| Application Deadline | 30th November, 2026. |
About Unified Payment Services Limited
Unified Payment Services Limited is a Group of Companies engaged in Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions and Software Solutions.
Unified Payments is a primary member or licensed acquirer of American Express, Mastercard, Visa and UnionPay and has played a major role in creating the infrastructure that enables Nigeria’s contemporary payments ecosystem.
We are looking for the following position:
Job Objectives
To design, develop, and deploy bespoke Point of Sale (POS) solutions tailored to business requirements, ensure seamless transaction processing and monitoring, and provide second-level support for POS-related issues.
The role also aims to enhance terminal configuration management system efficiency and customer satisfaction through proactive transaction analysis and issue resolution.
Duties & Responsibilities
- POS solution design and implementation
- POS application certification with schemes/PTSA
- Provide technical and functional support for POS configuration platforms
- Monitor channel performance and ensure high availability and uptime of the transaction processing platform
- Manage and resolve channel-related incidents, service requests, and escalations within SLA
- Payment platform management and transaction switching
- Merchant/agent registrations
- Super Agents/Banks host-to-host implementations
- Payattitude implementation on third-party devices
- Second-level merchant/agent support
- Participate in UAT (User Acceptance Testing) and deployment of new POS
- Liaise with third-party service providers and aggregators for channel service resolution and optimization
- Document issues and resolutions, and maintain a knowledge base for recurring issues and training
- Ensure compliance with security standards, operational procedures, and regulatory requirements
Key Performance Indicators
- Channel uptime and service availability
- Response and resolution time to incidents and support tickets
- Effective project management and delivery
- Number of escalations closed within SLA
- Quality of documentation and reporting
- End-user satisfaction rating
Job Requirements
Education:
- OND in Computer Science, Information Technology, Engineering, or a related field
Experience:
- 0 – 2 years’ experience in an IT support or digital banking operations role
Key Competency Requirements
Knowledge:
- Good understanding of digital channel platforms, APIs, and transaction processing
- Familiarity with payment processing, transaction monitoring, and dispute handling
Skills/Competencies:
- Basic SQL knowledge and ability to analyze system logs and reports
- Knowledge of the ITIL framework or helpdesk ticketing systems is an advantage
- Strong problem-solving and communication skills
- Ability to work under pressure and meet tight deadlines
- Customer-focused attitude and commitment to quality service delivery
How to Apply
Interested and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the Job Title as the subject of the mail.
Application Deadline: 30th November, 2026.
YOU MAY ALSO BE INTERESTED IN:
Junior IT Support Job in Lagos Mainland at The Place (2026) – Apply Now
Maintenance Engineer – Electrical at True Metals Nigeria Limited (Lagos)
ETP Operator Job at True Metals Nigeria Limited (Lagos)
Customer Success Intern at NIQ (NielsenIQ) Lagos 2026 – Apply Now
Ethical Hacker Job at Proforce Intelligence Systems
Chef/Caterer Job at The Place (2026) – Apply Now
Join Our WhatsApp Group for Free Job Study Materials & Updates!
If you’re currently preparing for any job recruitment exams, interviews, or government job opportunities, this is for you! We’ve created a WhatsApp group where we share FREE study materials to help you stay ahead in your career journey.
Don’t wait till you hear about openings too late — be the first to know and prepare smartly!