Eat ‘N’ Go Limited, the master franchisee of Domino’s Pizza, Cold Stone Creamery, and Pinkberry Yoghurt is recruiting for the position of IT Support Executive who will Provide frontline assistance and technical support to end users, resolving difficulties via multiple channels such as phone, email, and chat.
See details about eligibility requirements, qualifications and method of application for IT Support Executive at Eat ‘N’ Go Limited below.
See: Marketing Manager at Eat ‘N’ Go Limited (How to Apply)
Summary of IT Support Executive at Eat ‘N’ Go Limited
| Company | Eat ‘N’ Go Limited |
| Category | Job |
| Employee Type: | Full-Time Staff |
| Job Title | IT Support Executive |
| Experience level | 7 years |
| Application Deadline |
About Eat ‘N’ Go Limited
In Nigeria, Eat N’ Go is the master franchisee of Domino’s Pizza, Cold Stone Creamery, and Pinkberry Yoghurt.
The company’s goal is to become the most popular restaurant chain in terms of both flavour and customer service.
Every aspect of our work contributes to bringing smiles to the faces of millions of people across Nigeria and Africa.
Eat N’ Go has a strong belief that while we are doing what we love doing on a daily basis, we should have fun and create an environment that is happy.
At Eat N’ Go, we strive to create equal opportunities and continuously build a formidable team. Read more about Eat ‘N’ Go Limited
Job Description
- Help Desk Support: Offer frontline assistance and technical support to end users via various channels such as phone, email, or chat.
- Troubleshooting: Identify and diagnose hardware, software, network, and connectivity issues, providing fast solutions.
- Install and configure computer systems, software, and hardware to ensure proper functionality. User Account Management: Create, manage, and deactivate user accounts to control access to systems and resources.
- Maintain software and application upgrades, including security fixes. Perform routine maintenance on computer hardware, such as cleaning, upgrading, and repairing components. Provide network support, including configuration, troubleshooting, and infrastructure maintenance.
- Data Backup and Recovery: Manage backups, schedule regular backups, and assist with recovery in case of loss.
- Implement security processes, enforce company regulations, and address security problems. distant Support: Provide technical assistance to distant or off-site users to resolve difficulties without physical presence.
- Documentation: Keep records, documentation, and knowledge base articles for easier issue resolution and sharing.
- User Training: Provide instruction on software applications and best practices to improve technical abilities.
- Liaison with vendors to resolve technical difficulties and manage warranty and service fixes. Enforce IT policies to ensure security, compliance, and efficient operations. Monitoring and reporting: Track system, network, and resource performance and generate reports for analysis. Provide technical support for IT initiatives, including system updates, migrations, and deployments.
- Manage and secure employees’ mobile devices, including smartphones and tablets.
- Inventory management involves tracking and updating IT assets, including hardware and software.
- Contribute to disaster recovery and business continuity planning to guarantee data and systems can be recovered during emergencies.
- Maintain compliance with IT rules and regulations to ensure the organization’s practices meet legal standards.
- Reporting IT concerns to IT Support Heads as necessary. Manage small- to medium-sized IT projects as directed by IT Support Heads.
- Offers desktop and server support.
- Support and maintain company software.
- Additional tasks allocated by your line manager
Qualifications for IT Support Executive at Eat ‘N’ Go Limited
- Education: A bachelor’s degree in computer science, information technology, or a closely related discipline is preferred.
- Certifications from respected organizations, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft Certified Professional (MCP), or Cisco Certified Network Associate (CCNA), will provide an advantage.
- Expertise in operating systems (Windows, Linux, macOS), network protocols, hardware, and troubleshooting methods.
- IT Support professionals must have strong interpersonal and communication skills due to frequent interactions with end-users.
- Strong problem-solving skills, including efficient diagnosis and effective solutions for technical challenges.
- Maintaining structured records requires meticulous attention to detail when documenting challenges and remedies.
- Time Management: Prioritizing tasks to address user complaints promptly. Collaboration with other IT experts and departments is typically necessary.
- Understanding and adhering to organizational IT policies and procedures, including security regulations.
- Knowledge of computer hardware and software, including productivity tools. Problem Analysis: Capable of analyzing difficult challenges and providing effective answers, which may require critical thinking and research.
- Remote Support: Knowledge of remote support tools and strategies to help users who are not on-site.
- IT Support professionals must maintain a high level of professionalism and honesty when handling sensitive and secret information.
How to Apply for IT Support Executive at Eat ‘N’ Go Limited
Follow the steps below to apply for this job role
- Click on the application button below
- Click on “i’m interested”
- Complete the application form by filling out your personal information
- Upload your CV
- Click Submit
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